I purchased a Mona Corner Sofa as a gift for my son and partner on * June **** for...

GetHuman5867452's Complaint issue with Wayfair from March 2021

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The issue in GetHuman5867452's own words
I purchased a Mona Corner Sofa as a gift for my son and partner on * June **** for £***.**. It was delivered to ** Market Court, Kilsyth. G** OBJ. I have attached a copy of the credit card payment for your information. This product has been in possession for approximately eight months and unfortunately we are very disappointed to inform you that this sofa is not of merchantable or satisfactory quality, appearance and finish nor is it fit for the purpose to which it is intended. My son discovered that the springs are open at the middle corner of the sofa and have come through the material, which we were surprised to note was not of a satisfactory quality. It felt and looked flimsy and easily torn. The spring poked into the small of my sons back when he sat down. It is our opinion that this is unsafe for people to sit on given that the springs are apparent. The padding appears to have moved down the left arm of the sofa leaving the wood only and feels very uncomfortable. I attach photos for your information. I am very disappointed with this Sofa and did not expect these problems to occur in such a short period of time. I would have expected the sofa to remain in a good condition for a long period of time without deterioration. My son is meticulous and looks after all his new furniture. Under the Consumer Rights Acts ****, he would like a full refund with immediate effect and you to arrange a time for uplift. Unfortunately we cannot take the chance of another substandard suit being delivered and yet again becoming defective in such a short time.*I are giving you the chance to deal with our complaint before we escalate our issue to Trading Standards.

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Wayfair

Complaint issue
Reported by GetHuman5867452
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 4651 others
0 customers following this

Timeline

GetHuman5867452 started working on this issue
Mar 20th 11:16am