Before contacting them, items GetHuman-santiam may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-santiam's own words
Headrest “leather” peeling badly on chair I bought for hubby from you couple years ago!*Pretty sure I bought a warranty although shouldn’t be “peeling*disintegrating” anyway..*This was an expensive chair with heat* massage.*Please help me. My husband, Tom, just died & I was going to start using it when my daughter noticed the “peeling”.. Please help! *My name is Jocelyn Erbes*phone.* text ***-***-*****email: *****@***.com
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