Before contacting them, items GetHuman-rlybird may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
The issue in GetHuman-rlybird's own words
*. I Originally purchased * Jackson area rugs* an * x *, and a matching ** x **. These were blue. Both of these rugs have been returned. I was waiting to see credits on my account for both before I was going to reorder. **. I do*did not want to replace the **x** with exactly the same thing again. Also, the *x* was not needed, especially since the **x** was defective and being returned. This said, the return to Wayfair went from * rug to being * rugs as described. **. What I need is only one rug (replacement or exchange). The I need is *x**, and if that is not available then possibly one very close to that in size. The rug I want but had not decided on was the same item but in one of * different colors from the first. I’m interested in the ivory and blue, or the navy blue. Not the light blue I had.**. I won’t be ordering another *x* at this time. I don’t think it’s needed. **. Additionally, there are two coffee*cocktail tables, both are round with rattan*wicker and maybe bamboo I want to also purchase * of these, but am still trying to decide on which. **. I’m not unwrapping the rug just delivered to me because I suspect it is a duplicate of what I bought the first time. If you can confirm that and help me with a return and label that would be appreciated. **. Please review my orders and recent transactions so we can take the next steps to get this wrapped up.*Thanking you in advance. Kate Clark*Cell (***) ***-****, Email *****@***.com
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