On August **th I ordered an *' pool table (order ***********). It was to be delivered...

GetHuman5322045's customer service issue with Wayfair from October 2020

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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
The issue in GetHuman5322045's own words
On August **th I ordered an *' pool table (order ***********). It was to be delivered on or before September **th. By September **th it had not arrived, so I e-mailed my Wayfair Professional rep (Deni Todd) to ask for help. I followed up with a voice message. There was no response to either request. So I contacted Wayfair customer service and was provided with the e-mail address for Jessica Johns, the business team leader. There has been no response from her or from anyone.**Wayfair customer service rep Jelani told me that the shipment was lost and a replacement had been ordered and scheduled for delivery by October **th (!!!). I asked how the delivery could be expedited due to the significant delay (more than * weeks) and to the lack of communication from Wayfair regarding the lost shipment. Although most helpful and polite, he was unable to handle my request and suggested that Jessica Johns could help me.**Wayfair has had almost $**** of my money for a considerable amount of time, and I still do not have the pool table. Please contact me to see how Wayfair can resolve this issue.**Thank you,*Dottie King****-***-****

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Wayfair

Customer service issue
Reported by GetHuman5322045
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 6854 others
0 customers following this

Timeline

GetHuman5322045 started working on this issue
Oct 1st, 2020 5:54pm
GetHuman5322045 shared this issue with friends on Facebook
Oct 1st, 2020 6:21pm