We received an order from Wayfair on Monday. The delivery was prompt, delivery men wer...

GetHuman-vernan's Complaint issue with Wayfair from September 2020

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The issue in GetHuman-vernan's own words
We received an order from Wayfair on Monday. The delivery was prompt, delivery men were courteous and efficient. We put the loveseat together and set up and were pleased with how it looked. Upon using, it was found that the right seat lever is EXPREMELY HARD to open. The left side works great and opens very easily with no problem at all! At first I told my husband to check as I could not open right side, I thought it was broken. He checked to make sure it was put together properly and it was and then he finally opened it, with much pressure used on handle. It worked after we got it open and seems to work properly, but why is it so HARD TO OPEN? It continues to work and we thot it would loosen up after use, but it is the same after days of use. This was an open box order, so we know there is no return, but I was told it was completely gone over and found in new condition and if we had problem to contact you. What can be done? We do not feel we should pay full price for something that does not work as properly as it should. Can anything be done to rectify this situation?**Thank you.**Verne and Nancy Luellen***** W. Michigan Drive *Harlingen, TX *******Order was for recliner love seat.

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Complaint issue
Reported by GetHuman-vernan
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 6842 others
0 customers following this


GetHuman-vernan started working on this issue
Sep 30th, 2020 3:37pm

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