The web site showed pictures of a *-piece dining set, labeled as a *-piece dining set...

GetHuman-aaluap's customer service issue with Wayfair from July 2020

Help with my Wayfair issue
The issue in GetHuman-aaluap's own words
The web site showed pictures of a *-piece dining set, labeled as a *-piece dining set, described as including a table and * chairs. In my cart it was still a *-piece dining set. Later, when I look at the invoice long after I ordered it, its broken out as a table and three chairs. I think maybe the chairs are two to a carton so don't worry about it. Only * chairs were delivered and in searching deeper I see that there is also a place on the description of this set that indicates only * chairs are included. *I don't like the deception of it being advertised as having * pieces in numerous places, then the confusion of also indicating that only * chairs will be delivered.*I'd like * more chairs to be delivered. I think that since it was a *-piece set until I ordered it and couldn't see that it was only * pieces after I paid for it, that those other * chairs should be included at nominal cost to me.

GetHuman-aaluap did not yet indicate what Wayfair should do to make this right.

How GetHuman-aaluap fixed the problem
I called customer service in the morning. After a ** minute hold a pleasant person listened to my calm description of the problem. After more holds while she verified my issue and doubled checked facts, she took it to a supervisor to get it straightened out after assuring me it looked like my claim was valid. She checked back often during the subsequent hold, finally to tell me that the items will be shipped out within the week at no further cost. Total time about ** minutes. Had printed out a screen shot of my cart, printed my invoice for reference but didn't need to send them anything written.
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Wayfair

Customer service issue
Reported by GetHuman-aaluap
Jul 15th, 2020 - 9 months ago
Fixed
GetHuman-aaluap shared how to fix
Seen by 3 customers so far
Similar issue to 6751 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account

Timeline

GetHuman-aaluap started working on this issue
Jul 15th, 2020 10:08pm
GetHuman-aaluap confirmed the issue is fixed. Hooray!
Jul 16th, 2020 3:29pm

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