Ordered * bathroom reversible rugs. Color: cream. Received colors: * Cream the other...

GetHuman5055335's Change order issue with Wayfair from July 2020

Help with my Wayfair issue
The issue in GetHuman5055335's own words
Ordered * bathroom reversible rugs. Color: cream. Received colors: * Cream the other Gray.*I want an exchange for the Gray rug, however, I do not want to pay for the return postage, since it was not my fault the wrong color rug was sent. Fedex was the shipper. I've been on the phone for over an hour and no pick up. The UPC codes are different! Tinsley Luxurious Soft Multiple ***% Cotton Reversible Bath by Alcott Hill. I want to exchange the Gray rug for Cream color without paying the return postage. Wayfair should pay for return postage.

GetHuman5055335 did not yet indicate what Wayfair should do to make this right.

How GetHuman5055335 fixed the problem
I waited * hour for a customer service. She was very helpful-I explained the 'WRONG' color was sent and I wasn't going to pay for the return. Resolved: I wait * wks for Wayfair to reach out to retrieve the Gray rug, if I don't hear from Wayfair, it's mine to keep. Customer service placed an order for the Cream rug. Received an email stating a replacement order was initiated. Tracking number to follow. I was pleased, let's hope it all goes well with getting the Cream rug.
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Wayfair

Change order issue
Reported by GetHuman5055335
Jul 11th, 2020 - 2 months ago
Fixed
GetHuman5055335 shared how to fix
Seen by 3 customers so far
Similar issue to 6693 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account

Timeline

GetHuman5055335 started working on this issue
Jul 11th 7:42pm
GetHuman5055335 confirmed the issue is fixed. Hooray!
Jul 11th 7:54pm