I have tried to call Wayfair several times and cannot get through. On April **-**th, I...

I have tried to call Wayfair several times and cannot get through. On April **-**th, I ordered a *,*** BTU Energy Start Air Conditioner with remote (Artic King). The air conditioner is to big for my window and I need to return it. However, your policy states it must be returned within ** days. I haven't been able to do that because I can't get a hold of a Wayfair Representative to ask what I need to do to return this item. I have notes where I have been calling several times since mid-April, and* at one time was placed on hold for *.* hours and I finally hung up. The amount is $***.** and I do not want to lose the opportunity to return the air conditioner. I need advice on this. Please do not state that I have passed the ** day window. The item was not returned because I was unable to reach anyone at Wayfair. I am sure that it is due to the COVID-** but I need to get this item returned ASAP. Thank you so much and I appreciate any help that you can give me.