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I have tried to call Wayfair several times and cannot get through. On April -th, I...

GetHuman4994545's customer service issue with Wayfair from June 2020

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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account

The issue in GetHuman4994545's own words

I have tried to call Wayfair several times and cannot get through. On April **-**th, I ordered a *,*** BTU Energy Start Air Conditioner with remote (Artic King). The air conditioner is to big for my window and I need to return it. However, your policy states it must be returned within ** days. I haven't been able to do that because I can't get a hold of a Wayfair Representative to ask what I need to do to return this item. I have notes where I have been calling several times since mid-April, and* at one time was placed on hold for *.* hours and I finally hung up. The amount is $***.** and I do not want to lose the opportunity to return the air conditioner. I need advice on this. Please do not state that I have passed the ** day window. The item was not returned because I was unable to reach anyone at Wayfair. I am sure that it is due to the COVID-** but I need to get this item returned ASAP. Thank you so much and I appreciate any help that you can give me.

GetHuman4994545 did not yet indicate what Wayfair should do to make this right.

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How Do I Get a Refund from Wayfair?How Do I File a Complaint with Wayfair?How Do I Return Something to Wayfair?How Do I Track My Order with Wayfair?How Do I Cancel My Order with Wayfair?

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Wayfair

Customer service issue

Reported by GetHuman4994545

Jun 25th, 2020 - 7 months ago

I have an issue with Wayfair too

Not resolved

Seen by 1 customer so far

Similar issue to 6553 others

0 customers following this

Timeline

GetHuman4994545 started working on this issue

Jun 25th, 2020 3:56pm

GetHuman4994545 tried calling Wayfair

Jun 25th, 2020 4:00pm

GetHuman4994545 did not speak with customer support