No way to get customer service unless I wait on hold for almost * hours??

GetHuman4944371's customer service issue with Wayfair from June 2020

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Before contacting them, items GetHuman4944371 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
The issue in GetHuman4944371's own words
I was trying to get an update on an order, since the delivery date information has not been updated and I did not receive my order as expected. ... I ordered * adirondack chairs from Wayfair.com on May ** and the estimated delivery date was June *, ****. It it now June **, **** and the delivery estimate has not been updated, nor have I received the item. I called Wayfair on June *, waited * hour and ** minutes on hold and then the rep told me that the items would ship out by the end of the week and I would get a notification. That did not happen. I would like my items delivered or at least an updated estimated delivery date so I can know when to expect them. I would also like a discount, given that I ordered more expensive chairs because the less expensive ones were on backorder and I wanted them sooner.**Anette Plastic Folding Adirondack Chair (* in Nantucket Blue) by Sol ** Outdoor*Order Number: **********
This was especially frustrating because there is no way to contact them except for calling, and I waited on hold for almost * hours.
I want my items or at least I want to know when I will be getting them!
I have been a Wayfair customer for * years and have referred many people to their site. I have now started ordering more from Overstock.com because Wayfair is less dependable.
How GetHuman4944371 fixed the problem

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How Do I Get a Refund from Wayfair?How Do I File a Complaint with Wayfair?How Do I Return Something to Wayfair?How Do I Track My Order with Wayfair?How Do I Cancel My Order with Wayfair?
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Wayfair

Wayfair.com - Anette Plastic Folding Adirondack Chair (* in Nantucket Blue) by Sol ** Outdoor
Customer service issue
Reported by GetHuman4944371
Jun 12th, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 6107 others
0 customers following this

Timeline

GetHuman4944371 started working on this issue
Jun 12th, 2020 2:48pm
GetHuman4944371 indicated the issue is not fixed yet.
Jun 12th, 2020 2:48pm
GetHuman4944371 indicated the issue is not fixed yet.
Jun 12th, 2020 2:48pm
GetHuman4944371 indicated the issue is not fixed yet.
Jun 12th, 2020 2:53pm
GetHuman4944371 indicated the issue is not fixed yet.
Jun 12th, 2020 6:54pm
GetHuman4944371 indicated the issue is not fixed yet.
Jun 12th, 2020 6:54pm

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