I have been trying to contact you for * weeks. I've spent over * hours of wait time on...

GetHuman4923145's Complaint issue with Wayfair from June 2020

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Before contacting them, items GetHuman4923145 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
The issue in GetHuman4923145's own words
I have been trying to contact you for * weeks. I've spent over * hours of wait time on your customer service phone numbers. Yes, I am very disappointed in your customer service and will take further action if I do not get a response to this email. (Your email address is well hidden as are your phone numbers)*I purchased a set of shelves about *-* months ago. I kept getting notices that they had shipped, but following those messages I'd get a message telling me that they'd been returned during shipping because of damage. Approx * weeks ago I received the shelves in an incredibly damaged box. Inside the box were the shelves, * legs and * connecting bracket. I need * more poles (legs) and * more pole connecting brackets. How do you expect me to use these shelves? I have waited long enough. I want my missing parts to these shelves, ASAP. Excuse me but, I have been more than patient. I understand covid ** plays a role in the delay, but OMG, this long? And then I get an incomplete order? I will expect an answer that will explain how you will solve this issue very soon.

GetHuman4923145 did not yet indicate what Wayfair should do to make this right.

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Wayfair

Complaint issue
Reported by GetHuman4923145
Jun 7th, 2020 - 4 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 5608 others
0 customers following this

Timeline

GetHuman4923145 started working on this issue
Jun 7th 5:43pm

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