I have been trying to contact you for * weeks. I've spent over * hours of wait time on...

GetHuman4923145's Complaint issue with Wayfair from June 2020

Help with my Wayfair issue
First: share to improve GetHuman4923145's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4923145 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
The issue in GetHuman4923145's own words
I have been trying to contact you for * weeks. I've spent over * hours of wait time on your customer service phone numbers. Yes, I am very disappointed in your customer service and will take further action if I do not get a response to this email. (Your email address is well hidden as are your phone numbers)*I purchased a set of shelves about *-* months ago. I kept getting notices that they had shipped, but following those messages I'd get a message telling me that they'd been returned during shipping because of damage. Approx * weeks ago I received the shelves in an incredibly damaged box. Inside the box were the shelves, * legs and * connecting bracket. I need * more poles (legs) and * more pole connecting brackets. How do you expect me to use these shelves? I have waited long enough. I want my missing parts to these shelves, ASAP. Excuse me but, I have been more than patient. I understand covid ** plays a role in the delay, but OMG, this long? And then I get an incomplete order? I will expect an answer that will explain how you will solve this issue very soon.

GetHuman4923145 did not yet indicate what Wayfair should do to make this right.

How GetHuman4923145 fixed the problem

We are waiting for GetHuman4923145 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Wayfair customer problems.
How Do I Get a Refund from Wayfair?How Do I File a Complaint with Wayfair?How Do I Return Something to Wayfair?How Do I Track My Order with Wayfair?How Do I Cancel My Order with Wayfair?
Do you have a customer issue as well?
We can help you get Wayfair's attention and get better help faster. Tap below to get started.
Having Wayfair issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Complaint issue
Reported by GetHuman4923145
Jun 7th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 5608 others
0 customers following this


GetHuman4923145 started working on this issue
Jun 7th, 2020 5:43pm