Wayfair Order ************The only thing I know to do is return the item.*You never did...

GetHuman4891170's customer service issue with Wayfair from May 2020

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The issue in GetHuman4891170's own words
Wayfair Order ************The only thing I know to do is return the item.*You never did ship the wrong item but the ambiguity in the description is the problem. There just was not a drop-down menu that dealt with the problem. I am sure you are familiar with the drop-down lists on all of your items. The list that I saw was not there showing the total dimensions but I looked today snd saw the words “see more” those words may have been there when I ordered the fence ut I never saw them although II did see the same phrase then and now. When I looked at the specifications I thought I was getting a fence that was **” high by **” wide. There is no way this fence can fit what we need. Therefore, I am unable to buy what I need to fulfill my needs. I cannot afford to buy a second one because of the Coronavirus.*I pastor a church full time so this is our main source of my income. Because I am self*emplyed I am not paid as I would not be considered a small business so I would not be able to receive a small business loan. We have had no church services in * weeks. Several of the members have lost their jobs, unemployed, and business after they received their loans from the government barely covered their money for their business, I am very sorry for the long description but what it comes down no people, no church services, no offerings no pastor salary. Our savings are tapped out. If I were able to buy a second fence it would perfectly fit as the fence we need but we cannot afford this. We really like this fence very much. I have studied everything you have online to see if there was anything we could afford and there was nothing that would work out for us. I did this three times but no good. I hate to give this fence up since it is excellent construction and very beautiful, The best thing for us is to return it, I am very sorry for this. We think the world of Wayfair as a great company which is second to none. In fact, beginning in **** we will be able to remodel our home because of a Reverse Mortgage. We estimate it will cost $**,***.**. Believe me, Wayfair will still get its share of the money. from furniture to wall coverings to bed and bath accessories. We even have a Wayfair list so we can calculate what it will cost when we look at our total budget. The fence has nothing to do with it., In fact, you sent us a great fence. Everything we have bought from Wayfair has always been outstanding. We have two accounts, we will always be with Wayfair all the way. Again, forgive the long email, I a long-winded preacher equals long emails. I am sure we will have to pay for the return that seems perfect condition..**God Bless you,**Pastor Greg Heenan*Unity Baptist Church****** Denham Road*Baton Rouge, LA *********-***-****

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Wayfair

Customer service issue
Reported by GetHuman4891170
May 30th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 5038 others
0 customers following this

Timeline

GetHuman4891170 started working on this issue
May 30th, 2020 8:25pm