Wayfair Customer Service, good morning. I purchased the below linked item, Order...

GetHuman-gmorrris's Complaint issue with Wayfair from May 2020

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The issue in GetHuman-gmorrris's own words
Wayfair Customer Service, good morning. I purchased the below linked item, Order * **********, on May **, ****, with Michelle officed in College Station at a price of $****. Michelle processed my order in a very professional, efficient and congenial manner.** On or about May **, ****, I discovered that the Welton Astoria Stand that I had ordered was reduced in price to $****. **I called your company, waiting approx. ** minutes to finally talk with your customer service phone representative, James, located in Utah. The purpose of my call was to generate a credit from the $**** price to the current price of $****. If I had ordered the item nine days later than I had (May ** versus May **), I would have saved $***. With the Welton purchased item not received at this time, I requested that Wayfair credit me the lower price.** James’ response was the following:****No.***He would only provide a **% credit on the following Wayfair purchase.***I explained that I had not received the item……..I was simply asking for a credit related to the current price……..and not be penalized for purchasing nine days earlier.***I asked for a supervisor. He said “they had all gone home”.***I asked for the name and contact information of a Supervisor or Wayfair Vice President.***He refused.***I explained that I could cancel the item and reorder at the lower price.***He said that the item was intransit………..I would have to receive…………and he would set-up a return.***This response was illogical for Wayfair’s logistics, good customer service and my inconvenience in holding a product, pick-up return and reshipping. This was obviously the poorest response from a business consideration and customer service approach, bordering on arrogance.***I said that Wayfair should at least meet me halfway. He referred back to the **% on the next order.***James’ final response………”you can call back at another time to speak with a supervisor”.***Your company forwarded me a “survey” of James’ performance. I responded with a “*”, as a “*” performance was not available.***Interestingly, your company did not follow-up to the survey.**I have since been out of town……….returning to my home Memorial Day .**The TV stand is due to be delivered today.**I find it irresponsible that a professional company such as Wayfair would handle this credit request so poorly and arrogantly. I learned that the item I purchased was $*** less and asked for a credit, FOR AN ITEM THAT WAS NOT EVEN DELIVERED. I am a **-yr old senior citizen, Army veteran……..certainly the credit I am requesting will not adversely impact Wayfair’s May balance sheet.**I am forwarding a direct request, in writing, to Wayfair for a credit of $***. If you have any other questions, I request that a designated Supervisor (not a representative who is not a Supervisor) or a Vice President call me direct.**Please advise………..Thank for your consideration…………Gary Morris………..***-***-*******From: Gary Morris ******@***.com* *Sent: Wednesday, May **, **** *:** PM*To: 'Gary Morris' ******@***.com**Subject: stand on sale ****.** ***-***-*******https:**www.wayfair.com*furniture*pdp*astoria-grand-welton-tv-stand-for-tvs-up-to-**- Wayfair Customer Service, good morning. I purchased the below linked item, Order * **********, on May **, ****, with Michelle officed in College Station at a price of $****. Michelle processed my order in a very professional, efficient and congenial manner.** On or about May **, ****, I discovered that the Welton Astoria Stand that I had ordered was reduced in price to $****. **I called your company, waiting approx. ** minutes to finally talk with your customer service phone representative, James, located in Utah. The purpose of my call was to generate a credit from the $**** price to the current price of $****. If I had ordered the item nine days later than I had (May ** versus May **), I would have saved $***. With the Welton purchased item not received at this time, I requested that Wayfair credit me the lower price.** James’ response was the following:****No.***He would only provide a **% credit on the following Wayfair purchase.***I explained that I had not received the item……..I was simply asking for a credit related to the current price……..and not be penalized for purchasing nine days earlier.***I asked for a supervisor. He said “they had all gone home”.***I asked for the name and contact information of a Supervisor or Wayfair Vice President.***He refused.***I explained that I could cancel the item and reorder at the lower price.***He said that the item was intransit………..I would have to receive…………and he would set-up a return.***This response was illogical for Wayfair’s logistics, good customer service and my inconvenience in holding a product, pick-up return and reshipping. This was obviously the poorest response from a business consideration and customer service approach, bordering on arrogance.***I said that Wayfair should at least meet me halfway. He referred back to the **% on the next order.***James’ final response………”you can call back at another time to speak with a supervisor”.***Your company forwarded me a “survey” of James’ performance. I responded with a “*”, as a “*” performance was not available.***Interestingly, your company did not follow-up to the survey.**I have since been out of town……….returning to my home Memorial Day .**The TV stand is due to be delivered today.**I find it irresponsible that a professional company such as Wayfair would handle this credit request so poorly and arrogantly. I learned that the item I purchased was $*** less and asked for a credit, FOR AN ITEM THAT WAS NOT EVEN DELIVERED. I am a **-yr old senior citizen, Army veteran……..certainly the credit I am requesting will not adversely impact Wayfair’s May balance sheet.**I am forwarding a direct request, in writing, to Wayfair for a credit of $***. If you have any other questions, I request that a designated Supervisor (not a representative who is not a Supervisor) or a Vice President call me direct.**Please advise………..Thank for your consideration…………Gary Morris………..***-***-*******From: Gary Morris ******@***.com* *Sent: Wednesday, May **, **** *:** PM*To: 'Gary Morris' ******@***.com**Subject: stand on sale ****.** ***-***-*******https:**www.wayfair.com*furniture*pdp*astoria-grand-welton-tv-stand-for-tvs-up-to-**-w*********.html***********************Gary Morris***** Runnymede Court*Arlington, TX *********-***-****************************Gary Morris***** Runnymede Court*Arlington, TX *********-***-****

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Wayfair

Complaint issue
Reported by GetHuman-gmorrris
May 27th, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 4888 others
0 customers following this

Timeline

GetHuman-gmorrris started working on this issue
May 27th, 2020 11:24am