Online returns is broken and Wayfair doesnt answer the phone.

GetHuman-samzani's customer service issue with Wayfair from May 2020

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The issue in GetHuman-samzani's own words
Return an item ... I am trying to return an item. I have started the return process online but I have not received any email. I attempted to get the shipping instructions off the website but it just redirects back to the "My orders" page with no further luck. I would have sent an email but the site does not have an email address listed.
Phone tells me to do it online and then hangs up. The online portion is broken and will not give me the address to ship my item to.
I want the return shipping information.
I am a new customer and would love to return my item
I have tried this process on multiple devices from multiple different internet connection. Cookies have been cleared and devices rebooted. I have repeatedly tried calling the customer service line and nobody has answered. I would have emailed but there is no email address available.
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How Do I Get a Refund from Wayfair?How Do I File a Complaint with Wayfair?How Do I Return Something to Wayfair?How Do I Track My Order with Wayfair?How Do I Cancel My Order with Wayfair?
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Wayfair

Returns & email
Customer service issue
Reported by GetHuman-samzani
May 26th, 2020 - a year ago
Not resolved
Seen by 20 customers so far
Similar issue to 4841 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account

Timeline

GetHuman-samzani started working on this issue
May 26th, 2020 12:05am
GetHuman-samzani indicated the issue is not fixed yet.
May 26th, 2020 12:07am
GetHuman-samzani indicated the issue is not fixed yet.
May 26th, 2020 12:17am
GetHuman-samzani indicated the issue is not fixed yet.
May 26th, 2020 12:17am

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