Wayfair blows it on delivery and communication

GetHuman-kateworl's Complaint issue with Wayfair from May 2020

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Before contacting them, items GetHuman-kateworl may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
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The issue in GetHuman-kateworl's own words
Spend money in return for pre-specified goods, as you do ... I ordered an outdoor bistro set (Lleyton *-piece foldable bistro set). After some shenanigans with delivery date, the chairs arrived last Wednesday (****) and I am pleased with them, but no table arrived. The shipment did not indicate multiple boxes and is marked as received on the website. I used the automated tool to report the table as a missing part, and received an automated response saying that it would be sent ASAP (expected receipt between May **-**). On Friday, I received an email from Wayfair that stated that my item would be delayed and was now expected September *th. **This ** month delay is simply not acceptable. As the order is marked as received, I cannot cancel the order for a refund* there is no longer an interactive chat option on the website* and as I write this I've currently been on hold with Wayfair customer service via phone for ** minutes and have yet to speak with a human being. If it's not actually possible to send me the table, at minimum I expect to be refunded promptly for the table that I did not receive.**It's sad to see that, although Wayfair has seen increased profits as a result of the pandemic, their customer service has not kept pace with their rapid growth.
Only got part of the set I purchased, and can't get any resolution from the company.
Replacing the missing table* or, at minimum, refunding me the purchase price of the missing table.
Have purchased from Wayfair multiple times in the past, and have always been satisfied - has their increased profit from the pandemic led them to deprioritize customer service?
Automated web help does not extend to anything more than the simplest problem. As I type I've been on hold with customer service for over ** minutes, without once speaking to an actual person.
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Wayfair

Web order for Lleyton *-piece foldable bistro set, natural
Complaint issue
Reported by GetHuman-kateworl
May 18th, 2020 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 4528 others
0 customers following this

Timeline

GetHuman-kateworl started working on this issue
May 18th, 2020 9:59pm