Item damaged by FedEx!*You want to charge me shipping!*I want a return label and full c...

GetHuman-surfaceh's Returns issue with Wayfair from May 2020

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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
The issue in GetHuman-surfaceh's own words
Item damaged by FedEx!*You want to charge me shipping!*I want a return label and full credit - just like I never heard of WayFair!**On hold for about an hour!!**I am out of here at ** minute hold time!!!* * Reply * *m*Tom Winslow*That's all folks! I must pursue another avenue. All I wanted was to place an order, pay, and receive my order in good condition as advertised. Wayfair has definitely let me down. 'Fool me once..." Never again!!! This is NFG!! FUBAR!!!* * Reply * *m*Tom Winslow*I am going to hold for a max of ** minutes and then give up! This is NFG!! FUBAR!!* * Reply * *m*Tom Winslow*I am just sitting here at my desk, on hold, and waiting for a 'dedicated Wayfair team member'. They said a maximum or ** minutes but I have been on hold for ** minutes!*Date Placed: May **, **** Wayfair Order ************Total Price: $***.** (* item)* * Reply * *m*Tom Winslow*This 'Charlie Foxtrot' will not stand. I may need to use my local Charlotte consumer advocate to get Wayfair some free TV time.* * Reply * **m*Tom Winslow*I suggest that you shop your local furniture store where you can actually see what you are buying.* * Reply * **m*Tom Winslow*I am still sitting hear at my office desk on hold. It has been ** minutes so far. Waiting for a 'dedicated team member'. OMG! FUBAR!!* * Reply * **m*Tom Winslow*This is probably my first, only, and last order from Wayfair. I cannot recommend them for anyone who prefers quality furniture.* * Reply * **m*Tom Winslow*At this point, I am not sure that I can recommend Wayfair. I ordered the CPAP Night Stand and it arrived damaged from FedEx. I went online to return and Wayfair wants to charge me $** shipping. I decide to call and have been on hold for ** minutes so far.

GetHuman-surfaceh did not yet indicate what Wayfair should do to make this right.

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How Do I Get a Refund from Wayfair?How Do I File a Complaint with Wayfair?How Do I Return Something to Wayfair?How Do I Track My Order with Wayfair?How Do I Cancel My Order with Wayfair?
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Wayfair

Returns issue
Reported by GetHuman-surfaceh
May 29th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 5010 others
0 customers following this

Timeline

GetHuman-surfaceh started working on this issue
May 29th, 2020 7:06pm
GetHuman-surfaceh indicated the issue is not fixed yet.
May 30th, 2020 2:01am
GetHuman-surfaceh indicated the issue is not fixed yet.
May 31st, 2020 12:42am
GetHuman-surfaceh indicated the issue is not fixed yet.
May 31st, 2020 12:44am

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