I decided to call a customer service associate with Wayfair and my issue has been solved to my satisfaction.

GetHuman-lfrasca's Complaint issue with Wayfair from April 2020

Help with my Wayfair issue
The issue in GetHuman-lfrasca's own words
Date Placed: February **, **** Wayfair Order *********** I was initially happy with my order of * of these benches. They are fairly new but a couple of days ago, we had our * grandchildren seated on one bench, (the heaviest is ** lbs the other two maye **lbs each), when we heard a cracking noise. When I sat in the center of the same bench a few days later, I sank into the bench! We turned the bench over and noticed a large splitting crack running from end to end of the seat along the particle board the company chose to use in an area I personally would not want particle board. We check our other bench seat and there are no cracks at all. I have taken pictures and basically want to know if I have any choice with a refund or return at this time as my window of return as ended. I believe I should amend my review about this component and the weak seat support choice of particleboard.

GetHuman-lfrasca did not yet indicate what Wayfair should do to make this right.

How GetHuman-lfrasca fixed the problem
I contacted Wayfair customer service on the phone as I was not finding a way to email. My purchase had passed the return window and I did not know if I have an option with the broken bench. I found out Wayfair guarantees their products for one year from purchase so they would be able to assist me. They are shipping me out a replacement bench part. I do not have to ship the broken one back. Just dispose of it! So I could not be more surprised or pleased!
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Wayfair

Complaint issue
Reported by GetHuman-lfrasca
Apr 30th, 2020 - 10 months ago
Fixed
GetHuman-lfrasca shared how to fix
Seen by 3 customers so far
Similar issue to 4143 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account

Timeline

GetHuman-lfrasca started working on this issue
Apr 30th, 2020 6:50pm
GetHuman-lfrasca confirmed the issue is fixed. Hooray!
Apr 30th, 2020 11:12pm
GetHuman-lfrasca confirmed the issue is fixed. Hooray!
Apr 30th, 2020 11:14pm