I am writing to let you know that I am thoroughly dissatisfied with your company. I pl...
GetHuman-sbsand's Complaint issue with Wayfair from April 2020
Help with my Wayfair issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-sbsand's own words
I am writing to let you know that I am thoroughly dissatisfied with your company. I placed an order several weeks ago, before the governor's lock down and specifically requested inside the door delivery. I later received an e-mail advising of procedures that had been instituted for delivery, including leaving the front door open. Today, I received a barely intelligible phone call from the driver for the contract agency who scheduled delivery for today. As near as I could make out of the garble, he was refusing to provide inside delivery and insisted he would leave the items on the front porch. I live in northern Wisconsin and nothing survives for long outside this time of year. Also I am elderly and handicapped and dependent on others, who will not arrive until later today to move the items into the house. I told your driver to leave the items in the street for all I care. I will never do business with your company again and I will certainly tell all my friends and relatives to do the same. I also intend to post negative reviews of your company on every platform I can find. You may have just what people need, but you sure can't deliver.
GetHuman-sbsand did not yet indicate what Wayfair should do to make this right.
I have an issue with Wayfair too
How GetHuman-sbsand fixed the problem
I got help from some relatives. I never expected Wayfair to do anything about it.
Please help with my Wayfair issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Wayfair customer problems.