I am writing to let you know that I am thoroughly dissatisfied with your company. I pl...

GetHuman-sbsand's Complaint issue with Wayfair from April 2020

Help with my Wayfair issue
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-sbsand's own words
I am writing to let you know that I am thoroughly dissatisfied with your company. I placed an order several weeks ago, before the governor's lock down and specifically requested inside the door delivery. I later received an e-mail advising of procedures that had been instituted for delivery, including leaving the front door open. Today, I received a barely intelligible phone call from the driver for the contract agency who scheduled delivery for today. As near as I could make out of the garble, he was refusing to provide inside delivery and insisted he would leave the items on the front porch. I live in northern Wisconsin and nothing survives for long outside this time of year. Also I am elderly and handicapped and dependent on others, who will not arrive until later today to move the items into the house. I told your driver to leave the items in the street for all I care. I will never do business with your company again and I will certainly tell all my friends and relatives to do the same. I also intend to post negative reviews of your company on every platform I can find. You may have just what people need, but you sure can't deliver.

GetHuman-sbsand did not yet indicate what Wayfair should do to make this right.

How GetHuman-sbsand fixed the problem
I got help from some relatives. I never expected Wayfair to do anything about it.
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Wayfair

Complaint issue
Reported by GetHuman-sbsand
Apr 15th, 2020 - 6 months ago
Fixed
GetHuman-sbsand shared how to fix
Seen by 9 customers so far
Similar issue to 3855 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account

Timeline

GetHuman-sbsand started working on this issue
Apr 15th 5:59pm
GetHuman-sbsand shared this issue with friends on Facebook
Apr 15th 5:59pm
GetHuman-sbsand confirmed the issue is fixed. Hooray!
Apr 16th 10:46am
GetHuman-sbsand confirmed the issue is fixed. Hooray!
Apr 16th 10:49am