Hi. I’m not returning anything but thought you should know about my large hanging jewel...

GetHuman-wandazw's Complaint issue with Wayfair from January 2020

Help with my Wayfair issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-wandazw's own words
Hi. I’m not returning anything but thought you should know about my large hanging jewelry box my husband got me for Christmas. We opened it Christmas Day and the whole mirror was smashed. The door was caved in. I was so disappointed that my husband fixed the inside himself and we took the mirror pieces out and made it a picture board. I’m using it now but thought you should know how your delivery service must treat fragile items. I mean we aren’t talking a little smashed. I decided not to send it back as I knew it would take forever and I had already waited long enough

GetHuman-wandazw did not yet indicate what Wayfair should do to make this right.

How GetHuman-wandazw fixed the problem
My husband ended up fixing the whole jewelry box. Had to completely take apart and rebuild to straighten out. For future delivery’s on products with mirrors you may want to investigate your shipping practices
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Wayfair

Complaint issue
Reported by GetHuman-wandazw
Jan 15th, 2020 - a year ago
Fixed
GetHuman-wandazw shared how to fix
Seen by 3 customers so far
Similar issue to 3983 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account

Timeline

GetHuman-wandazw started working on this issue
Jan 15th, 2020 1:29am
GetHuman-wandazw confirmed the issue is fixed. Hooray!
Jan 16th, 2020 1:57pm

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