I placed an online order for a sectional in mid November.*I called in *-* weeks to get...

GetHuman4090100's Complaint issue with Wayfair from December 2019

Help with my Wayfair issue
First: share to improve GetHuman4090100's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4090100 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4090100's own words
I placed an online order for a sectional in mid November.*I called in *-* weeks to get an update*status. I was told, Dec. **th will shipped out and expected delivery Dec **th 'there on.." This process was acceptable at the time. **I called today to check on status, was told by Rep "it's on back order *-*wks". This would've taken my order into the New Year. To say the least, very very disappointing as I was expecting this item if not for Christmas by then.**I had to cancel this order now I have to do wheat I've been avoiding to go into a store to hunt for this sectional. **I was not even informed by Wayfair that the item I ordered is NOT readily available. This is my first time ordering anything online and also my first experience with Wayfair I have to say I am extremely disappointed

GetHuman4090100 did not yet indicate what Wayfair should do to make this right.

How GetHuman4090100 fixed the problem

We are waiting for GetHuman4090100 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Wayfair customer problems.
How Do I Get a Refund from Wayfair?How Do I File a Complaint with Wayfair?How Do I Return Something to Wayfair?How Do I Track My Order with Wayfair?How Do I Cancel My Order with Wayfair?
Do you have a customer issue as well?
We can help you get Wayfair's attention and get better help faster. Tap below to get started.
Having Wayfair issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Complaint issue
Reported by GetHuman4090100
Dec 13th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 3923 others
0 customers following this


GetHuman4090100 started working on this issue
Dec 13th, 2019 4:20pm

Moving? Set Up Services in 1 Call

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians