I ordered a rug from you and when I received it it was very moldy and made the living r...

GetHuman-yacovell's Complaint issue with Wayfair from December 2019

Help with my Wayfair issue
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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-yacovell's own words
I ordered a rug from you and when I received it it was very moldy and made the living room smell for a day, even though it was only inside for about * minutes. I called customer service and they were very helpful and told me to throw that rug away and ordered me another one. This new one came today and it was also moldy, this was very upsetting because family is visiting soon and I really wanted a rug in the house for Christmas. I received a full refund by your helpful customer service but I do feel that this was handled poorly and rugs should be checked for mold before people unknowingly bring them into their homes. I am about to start looking for another rug and I am not sure if I will chose wayfair to do so.

GetHuman-yacovell did not yet indicate what Wayfair should do to make this right.

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Wayfair

Complaint issue
Reported by GetHuman-yacovell
Dec 13th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 3919 others
0 customers following this

Timeline

GetHuman-yacovell started working on this issue
Dec 13th, 2019 12:36am
GetHuman-yacovell shared this issue with followers on Twitter
Dec 13th, 2019 12:36am
GetHuman-yacovell confirmed the issue is fixed. Hooray!
Dec 13th, 2019 12:31pm
GetHuman-yacovell indicated the issue is not fixed yet.
Dec 13th, 2019 12:32pm