Wayfair Customer Service Issues

I bought two kitchen light fixtures last year, which have been installed for over a year. Recently, one of the fixtures caused a circuit issue when it failed. An electrician discovered that the fitting had burnt out, likely due to a loose wire causing a short circuit. I haven't made any changes to the setup since it was installed. I have photos of the damage caused by the faulty light. To be safe, I have removed the other light fixture as well. -Vince Williams

I placed an order #[redacted] on November 29th, and it showed as in stock with an estimated arrival of December 4th. However, I received an email stating that my order is now backordered with a new approximate delivery date of December 10th. I find it frustrating that a supposedly in-stock item is now on backorder on the originally promised delivery date. I even called to inquire about this issue. This is my first experience with this company, and unfortunately, it has not been a positive one. I had planned on purchasing some pillows but will now be looking elsewhere due to this inconvenience. I had to wait around all day in case the courier delivered the package and am quite dissatisfied with this situation.

I was disappointed when our stools arrived today. They are beautiful, but unfortunately, one had a missing screw under the seat, and another had a stripped hole. These defects shouldn't be present in a new item. As a retired mechanic, I was able to fix them, but ideally, we shouldn't have had to do so. George M. [redacted] Burnie Rd. Woodstock, GA [redacted]

Hello, I purchased three lampshades on November 30. The order number is #[redacted] with a total price of £32.98 for 2 items. I received an email confirming the shipment on December 2, with an expected delivery date of December 4. Unfortunately, the items did not arrive, and when I tracked the package using the Hermes link provided, the page was not in English. After translating it with Google, I found there was no data available. Please provide me with further guidance on this matter. Thank you, Wendy Biagioni

I purchased two chairs, and upon arrival, I was disappointed with the poor quality. After requesting a replacement, it has yet to arrive on time. Similarly, a bistro table I ordered was returned to the warehouse without a delivery attempt, and the replacement is also delayed. This has been a frustrating experience, leaving me without any products and experiencing financial loss. I have spent a significant amount of time following up on this issue and even had to take time off work for deliveries that never occurred.

I am extremely disappointed with my recent Christmas shopping experience. Four orders from Wayfair arrived damaged or defective. Despite being a loyal customer, it is frustrating to spend a lot of money only to receive subpar items. While the refund policy is appreciated, receiving the items in good condition would have been preferred. The quality of the items sold under Wayfair's name needs improvement. Many seem to be low quality products from overseas. Considering products made in the USA might be a better option to ensure better quality control. In my last order, the metal trees arrived bent due to poor packaging, with chipped paint making them look unattractive. It is my hope that Wayfair will reconsider the products they sell to reduce returns and dissatisfaction among customers. Thank you for your attention to this matter. Linda L.

I used to purchase a lot from Wayfair. However, recently they introduced a "dedicated" team to ensure order accuracy, which has caused delays in delivery and items being placed on hold. This has been frustrating to deal with, leading me to take my business elsewhere. Giving them another chance, I placed a new order with an expected delivery date of December 4th. Once again, the item was put on hold, requiring me to contact customer service. Unfortunately, I have yet to receive my order. It's disappointing to see how these changes have affected the customer experience and may result in loyal customers like myself seeking alternatives.

I regularly purchase yard inflatable decorations from your company, but this year I've encountered some issues. I bought the "Elves Late to Work" inflatable, which didn't work, but you replaced it. I also purchased the Santa Claus Climbing the Christmas Tree inflatable, which I only took out of storage this year, but it won't turn on. I'm concerned about the quality as I spend a significant amount on these items and expect them to last longer than one year. I understand that it's been over a month since I received the second inflatable, but it was only unpacked at the beginning of November. Your assistance in resolving these problems would be greatly appreciated.

I placed an order (Order Number: [redacted]) on Wayfair with the expectation of Free 2 Day Shipping. However, upon completing the purchase, I was notified that the item would arrive on Dec 10th, instead of the promised delivery by Friday, Dec 6th. This delay of eight days instead of three is unacceptable for me, and I believe Wayfair has deceptively advertised their shipping speed to compete with other online stores. This experience has led me to consider shopping elsewhere. I feel let down by Wayfair's misleading marketing tactics. I would appreciate some form of compensation for this inconvenience. Thank you. - Greg S.

Hello, I ordered a canvas from your company, and the delivery service, Parcel Force, emailed me on Tuesday, stating that the parcel would arrive that day. I waited all day, but it did not arrive, with no explanation. The next day, the tracking showed it was out for delivery, waited all day again, but nothing. This was a gift, and although I know it's not your fault but the delivery company's, I contacted them as well. It was meant for a birthday on Wednesday, and now it will be late. I await your reply, as I've also tried to contact Parcel Force with no response. Thank you.

Hello, I recently received my first order from Wayfair, a dresser that I was excited about. Unfortunately, the product arrived with a small chip in the wood which I initially overlooked. To my dismay, as I assembled it, the chip worsened, making the right side drawers dysfunctional. This experience has shaken my trust in the company. I hope we can find a solution to address this issue as I'm unsure about making future purchases. Please advise on how we can resolve this matter.

I ordered a TV stand on November 28th with expected delivery on December 19th. I received conflicting emails saying it will arrive on December 12th and then on January 9th. I'm puzzled by the sudden changes causing me to go without a TV stand during the holiday season. It's disappointing that a reputable company like yours would reschedule the delivery multiple times. I understand the holiday rush, but it's frustrating to be moved to January when we were anticipating it before Christmas.

I purchased a Royal Reclining Massage Chair from Wayfair during their Thanksgiving Sale, with invoice # [redacted] on November 29th for $[redacted].99. The delivery arrived on December 5th, but it was missing an arm cushion. I tried to locate a phone number for customer service on their website, but only found generic information. They promised to send the missing part. On December 6th, I noticed the same chair was being sold for $[redacted]. Feeling disappointed, I decided to return the product. However, they are asking for $[redacted] for the return shipping label. I am unsure why I should be charged for their mistake. This experience has made me question buying from Wayfair.

I placed an order for a recliner chair (Order #[redacted]) to furnish my new house where I am currently working from home on the floor. The chair was scheduled for delivery on Wednesday, Dec 4, within 2 days. Initially, my order was hard to locate due to an incorrect email input affecting the visibility on Wayfair. Once the email issue was resolved, it was discovered that FedEx had not processed the label for shipping. Despite the label being generated later, there has been a delay with FedEx waiting for the package to ship (tracking #[redacted]99). After several frustrating conversations with customer service, a partial credit for the chair was offered, but it is of little comfort as the chair has yet to arrive. I am eager to have my order promptly delivered or an alternate one shipped with next day delivery to resolve the situation.

I placed an order for a hot tub, and my credit card was charged $[redacted]. Upon learning the delivery date would be after Christmas, I contacted customer service to cancel the order. They agreed to refund the amount. However, I noticed a credit of $[redacted] instead of $[redacted] and a new charge of $[redacted] on my card. This discrepancy is concerning as it affects my credit line and purchasing power. I want this resolved promptly. Additionally, please ensure the cancellation of the steps and chemicals ordered with the tub. Thank you. - Thomas J and Melanie L Wood.

I received order [redacted] last night, and upon inspecting it, I was disappointed with the quality of the craftsmanship and finish. I noticed misaligned joints and bare wood on the left armrest. I am curious about the return process as I find the quality subpar compared to your written policy. While I'm hesitant about the return freight cost, I would rather not keep an item that doesn't meet my expectations. Unfortunately, this experience has led me to reconsider future purchases with Wayfair.

I wanted to share my unfortunate experience with Wayfair. I recently ordered an end table and was shocked to find 19 pieces of unfinished wood, a table top, and a box of screws in the package. As a 76-year-old, it was impossible for me to carry the heavy box to a UPS store for a return. Despite reaching out to Customer Service to explain my disappointment, I was either disconnected or the agent hung up on me. I have decided to never order from Wayfair again and will be informing my friends and family about this experience.

I ordered a small tree from Wayfair for my children to hang their advent ornaments on for Christmas. The estimated delivery date was December 5th, but when I checked the tracking information, the item hadn't even shipped by that date. Although it appears to have been shipped out today, December 6th, it's disappointing because we now have to wait longer for something that was supposed to arrive within a specific time frame. This was my first time purchasing from Wayfair, which came highly recommended, but I'm disappointed with the reliability of their shipping process. I'm hesitant to order from them again. My order number with Wayfair is #[redacted].

I recently purchased three large items from your store: a coffee table, a bedside table, and a chest of drawers along with some other small items. While the coffee table exceeded my expectations, the bedside table has proven to be of poor quality. Despite following the assembly instructions carefully, the drawer on the bedside table does not stay intact. Due to this issue, I am hesitant to even attempt assembling the chest of drawers, as I fear it may have similar quality problems. Therefore, I would like to arrange for the return of both the bedside table and the chest of drawers. I was surprised to learn that there is a return fee of £20-50 per item. I sincerely hope this fee will be waived, as the reason for the return is strictly due to the poor quality of the items. Additionally, I had also ordered a matching bedside table, which was scheduled for delivery today. However, I was not available to receive it, so it may have been left with a local courier. I would also like to return this bedside table. I appreciate your prompt attention to this matter. Thank you, Geraldine B.

I made an online order and unexpectedly received an email four days later stating that my order was canceled without explanation. Upon contacting Ulta customer service and enduring a 25-minute hold, I was informed it was due to needing credit card verification for security reasons. I queried where this request was made, as it didn't happen during checkout, via call, or email. The representative couldn't provide an answer. While on the call, I checked my emails to confirm, finding only one congratulating me on my order the day after, followed by the cancellation notice. To add to the frustration, I was notified that it would take up to nine business days to receive a credit on my debit card during the holiday season. How inconvenient.