I was given a time slot delivery for Rug the Dougy Brown*Cream*Ivory. order no...

GetHuman4025475's Complaint issue with Wayfair from December 2019

Help with my Wayfair issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4025475's own words
I was given a time slot delivery for Rug the Dougy Brown*Cream*Ivory. order no: ********** for Fri **th Nov and then it was changed to Mon *nd Dec no time given and again to Tues *rd of Dec again no time given. Shipment no: ************** I cancelled a family funeral **th to take delivery of this order and again xmas shopping for to-days *nd Dec. I want a definite delivery please for the *rd DEC or you can cancel my order and refund my payment of £**.**. And I'll look elsewhere for a rug. Unfortunately there isn't a neighbour it can be left with as they're all at work.* Regards* P. Davies

GetHuman4025475 did not yet indicate what Wayfair should do to make this right.

How GetHuman4025475 fixed the problem
I phoned direct and was dealt with by a very professional courteous lady. So hopefully I will receive the said goods to-morrow.
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How Do I Get a Refund from Wayfair?How Do I File a Complaint with Wayfair?How Do I Return Something to Wayfair?How Do I Track My Order with Wayfair?How Do I Cancel My Order with Wayfair?
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Wayfair

Complaint issue
Reported by GetHuman4025475
Dec 2nd, 2019 - a year ago
Fixed
GetHuman4025475 shared how to fix
Seen by 4 customers so far
Similar issue to 3662 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account

Timeline

GetHuman4025475 started working on this issue
Dec 2nd, 2019 3:50pm
GetHuman4025475 confirmed the issue is fixed. Hooray!
Dec 2nd, 2019 8:16pm