I ordered * shelves (Order **********) on the *th that were supposed to be sent by the...

GetHuman3917028's Track order issue with Wayfair from November 2019

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Before contacting them, items GetHuman3917028 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
The issue in GetHuman3917028's own words
I ordered * shelves (Order **********) on the *th that were supposed to be sent by the *th and arrive on the **th. As of today (November **) the items are still marked as "Preparing for Shipping". In fact, if I go into shipping settings, it still gives me the option to purchase expedited shipping and have it arrive by the *th (two days in the past).**I then tried to get more information on my order and was directed to send an email through a form. Multiple attempts were made, each of which sent back the error message "Oops! The email failed to send. Please try sending the message again." with no explanation of why.**I don't know if this is typical as this is my first purchase with Wayfair, but the experience has been terrible so far. I was expecting the shelves to arrive around the expected date in order to proceed with my project, and not only does my order appear to be delayed, but there's been no communication about it. Then the form Wayfair wants me to use to get ask for more information about my order doesn't even seem to work.

GetHuman3917028 did not yet indicate what Wayfair should do to make this right.

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Wayfair

Track order issue
Reported by GetHuman3917028
Nov 11th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 8252 others
0 customers following this

Timeline

GetHuman3917028 started working on this issue
Nov 11th, 2019 2:44am

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