I ordered an artificial Xmas tree $**** and a storage bag and when the order went thro...
GetHuman3837439's Complaint issue with Wayfair from October 2019
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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3837439's own words
I ordered an artificial Xmas tree $**** and a storage bag and when the order went through only the tree was on the order. I ordered the storage bag again, but because the order was less than $** a delivery charge was added. I chatted with customer service about waiving the shipping charge or just adding the storage bag to the original order as intended. Both orders were placed within a few minutes of each other. The agent was not helpful and said the fee could not be waived, nor could I add the item to my original order. So, I asked if I could cancel both orders and just reenter the order. The agent put through the cancellation requests, however, I have to wait a day as the tree order was sent to the warehouse and it is pending cancellation. Seriously, this is horrible customer service and it is hard to believe the $*.** shipping charge could not be waived and making a customer go through all this inconvenience. I almost said okay - I'll pay the $*.**, but the agent was not friendly and it made me want to pursue what I felt was right. **Robert Simonson*** Woodbury Way*Fairport, NY ******(***) ***-******Thanks - I know your company is normally good and have had good experiences before.
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