Hello. I made an order Sept **th, it was a couch called the Cyr Sofa. I got a text sayi...

GetHuman3835928's Complaint issue with Wayfair from October 2019

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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
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The issue in GetHuman3835928's own words
Hello. I made an order Sept **th, it was a couch called the Cyr Sofa. I got a text saying it shipped early and would arrive Oct **. It never came, I never got any emails or phone calls or updates. I called customer service twice, two different days, both times they said someone would be calling me back with updates and nobody ever called. That was this last week. At this point I would just like a refund. The lady told me if no one called I could have a refund and she couldn't give me one before. I talked to a friend who ordered from you guys who had a delayed order and she said you refunded her right away. I would just like that please, it's been frustrating having to be the one to call and receive no updates. The order number was ***********. And my name is Aubrey Rode, it was supposed to ship to Billings, MT. Thank you

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Complaint issue
Reported by GetHuman3835928
Oct 27th, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 7936 others
0 customers following this


GetHuman3835928 started working on this issue
Oct 27th, 2019 3:31am

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