I purchased a Karis * Drawer Chest by Zipcode Design from your store. Order...

GetHuman-thelmayh's Complaint issue with Wayfair from October 2019

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The issue in GetHuman-thelmayh's own words
I purchased a Karis * Drawer Chest by Zipcode Design from your store. Order ***********. The package arrived on September **, ****. We didn't unpack it immediately as we were painting the kitchen first and then the bedroom. We both have successful experience putting together ready-to-assemble furniture purchased from other venders. For this particular project, we put together two night stands, two bookshelves and a stool. The dresser was the last item we put together.*Unfortunately, when we tried to put the dresser together, we found the materials to be substandard. My partner has had professional experience putting together furniture that comes in packs like this. We followed the instructions to the letter, but found the materials to be shoddy with one drawer slide that was not even the correct one for the project. Once it was nearly all put together, we found that the drawers did not fit correctly and did not slide in and out (we were unable to put together all the drawers as the one slide was not even the right one). Simply put, it was all a huge mess. We also realized that even if it did work properly, it was shoddy and quite cheap looking. *I am extremely disappointed. I had every expectation that, though this was an inexpensive item, it would be of decent quality. I never expected Wayfair to be selling anything of such low quality.*I would like to have my money refunded.*I would like to hear from you soon. Thank you.

GetHuman-thelmayh did not yet indicate what Wayfair should do to make this right.

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Wayfair

Complaint issue
Reported by GetHuman-thelmayh
Oct 19th, 2019 - 3 years ago
Fixed
Seen by 31 customers so far
Similar issue to 7793 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account

Timeline

GetHuman-thelmayh started working on this issue
Oct 19th, 2019 7:19pm
GetHuman-thelmayh confirmed the issue is fixed. Hooray!
Oct 20th, 2019 10:27pm
GetHuman-thelmayh indicated the issue is not fixed yet.
Oct 21st, 2019 2:38pm
GetHuman-thelmayh confirmed the issue is fixed. Hooray!
Oct 23rd, 2019 3:57am
GetHuman-thelmayh confirmed the issue is fixed. Hooray!
Oct 23rd, 2019 3:58am
GetHuman-thelmayh confirmed the issue is fixed. Hooray!
Oct 23rd, 2019 3:59am

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