I want to return a rug I bought Sept ** on wayfair website. Original packaging was full...

GetHuman-sahr's Returns issue with Wayfair from October 2019

Help with my Wayfair issue
Top Tip from another customer
You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman-sahr's own words
I want to return a rug I bought Sept ** on wayfair website. Original packaging was full of tar and ripped. The rug was not damaged, but is not color we want.*How do we call you and get a return address and approval?

GetHuman-sahr did not yet indicate what Wayfair should do to make this right.

How GetHuman-sahr fixed the problem
The customer rep was courteous and very professional. He listened and offered the full refund less shipping. It might have helped that we had already ordered a replacement rug but in any case, we are very impressed with Wayfair's customer service.
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Wayfair

Returns issue
Reported by GetHuman-sahr
Oct 6th, 2019 - 3 years ago
Fixed
GetHuman-sahr shared how to fix
Seen by 28 customers so far
Similar issue to 7488 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account

Timeline

GetHuman-sahr started working on this issue
Oct 6th, 2019 9:37pm
GetHuman-sahr confirmed the issue is fixed. Hooray!
Oct 8th, 2019 11:32pm