I want to return a rug I bought Sept ** on wayfair website. Original packaging was full...
GetHuman-sahr's Returns issue with Wayfair from October 2019
Help with my Wayfair issue
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The issue in GetHuman-sahr's own words
I want to return a rug I bought Sept ** on wayfair website. Original packaging was full of tar and ripped. The rug was not damaged, but is not color we want.*How do we call you and get a return address and approval?
GetHuman-sahr did not yet indicate what Wayfair should do to make this right.
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How GetHuman-sahr fixed the problem
The customer rep was courteous and very professional. He listened and offered the full refund less shipping. It might have helped that we had already ordered a replacement rug but in any case, we are very impressed with Wayfair's customer service.
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