I want to return a rug I bought Sept ** on wayfair website. Original packaging was full...

GetHuman-sahr's Returns issue with Wayfair from October 2019

Help with my Wayfair issue
Top Tip from another customer
You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman-sahr's own words
I want to return a rug I bought Sept ** on wayfair website. Original packaging was full of tar and ripped. The rug was not damaged, but is not color we want.*How do we call you and get a return address and approval?

GetHuman-sahr did not yet indicate what Wayfair should do to make this right.

How GetHuman-sahr fixed the problem
The customer rep was courteous and very professional. He listened and offered the full refund less shipping. It might have helped that we had already ordered a replacement rug but in any case, we are very impressed with Wayfair's customer service.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Wayfair customer problems.
How Do I Get a Refund from Wayfair?How Do I File a Complaint with Wayfair?How Do I Return Something to Wayfair?How Do I Track My Order with Wayfair?How Do I Cancel My Order with Wayfair?
Do you have a customer issue as well?
We can help you get Wayfair's attention and get better help faster. Tap below to get started.
Having Wayfair issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Returns issue
Reported by GetHuman-sahr
Oct 6th, 2019 - 2 years ago
GetHuman-sahr shared how to fix
Seen by 28 customers so far
Similar issue to 7488 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account


GetHuman-sahr started working on this issue
Oct 6th, 2019 9:37pm
GetHuman-sahr confirmed the issue is fixed. Hooray!
Oct 8th, 2019 11:32pm

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians