My market umbrella was shipped to the wrong address. I phoned Wayfair Customer Service...

GetHuman-mmburket's Complaint issue with Wayfair from August 2019

Help with my Wayfair issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-mmburket's own words
My market umbrella was shipped to the wrong address. I phoned Wayfair Customer Service Canada. They lodged an investigation. Never heard back!!! My visa was never credited so I have paid for an umbrella that I did not receive!!!*If you credit me then I will order a more expensive market umbrella that you are now promoting. Please call me and straiten this problem out. *Melodie Burkett****-***-**** ******@***.com

GetHuman-mmburket did not yet indicate what Wayfair should do to make this right.

How GetHuman-mmburket fixed the problem
Hello, *I contacted gethuman so I could talk to a real person at Wayfair. A Wayfair rep was most helpful! He credited my visa for the umbrella that was shipped to the wrong address and so I bought another umbrella that was even bigger and better than the original one that I had ordered!!! I gave them a new shipping address that is for my boat access only cottage and it was delivered in two days !!!! We love our new umbrella and I am relieved that this issue was resolved quickly !!! Thanks nice man at Gethuman!!! I will continue to shop at Wayfair and enjoy the sales!!!
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Wayfair

Complaint issue
Reported by GetHuman-mmburket
Aug 28th, 2019 - 3 years ago
Fixed
GetHuman-mmburket shared how to fix
Seen by 29 customers so far
Similar issue to 6607 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account

Timeline

GetHuman-mmburket started working on this issue
Aug 28th, 2019 4:33pm
GetHuman-mmburket confirmed the issue is fixed. Hooray!
Aug 28th, 2019 9:01pm
GetHuman-mmburket confirmed the issue is fixed. Hooray!
Aug 30th, 2019 2:16pm

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