I bought a Black Reclining and Lift Chair from Way Fair about * weeks ago and I also pu...

GetHuman3120533's customer service issue with Wayfair from June 2019

Help with my Wayfair issue
The issue in GetHuman3120533's own words
I bought a Black Reclining and Lift Chair from Way Fair about * weeks ago and I also purchase the *year Warranty that went with it.* *I have been Very Happy with the Chair. It is very comfortable and everything I wanted.**But last night I got up and went to bed and everything was fine then this morning I sat down and went to recline and nothing happened. So I checked the Plug in and the little green light is on on the power box but nothing is happening.**I have tried to report this to the Warranty Company but they want me to download a picture of the chair and some of us are not tech savvy. They haven't sent me any paper work for the Warranty and they don't have their phone number listed on their site. It does say that they have live chat but I can't find it anywhere. **This is why I normally buy locally but I saw this chair and power sofa so thought I would give Wayfair a chance but I think a Power Chair should last a lot longer than * weeks.*I have been working on this issue for *hours now and am about ready to pull my hair out. I hope you can help me. *Thank you for your attention to this matter.*Sincerely,*Kim I. Cryderman

GetHuman3120533 did not yet indicate what Wayfair should do to make this right.

How GetHuman3120533 fixed the problem
I contacted WayFair and they took care of the problem very promptly and curtiously. I told them exactly what the problem was with the recliner that I had purchased. I had tried to contact the Warranty Company that I purchased the Warranty through and they wanted me to upload photo's of the chair. But like I explained to the Customer Service People some of us are not techies. All I needed when I spoke with Way Fair was my Name, Address, Last Four of my Social Security Number. They were so Helpful and Polite.
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Wayfair

Customer service issue
Reported by GetHuman3120533
Jun 20th, 2019 - a year ago
Fixed
GetHuman3120533 shared how to fix
Seen by 34 customers so far
Similar issue to 4966 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account

Timeline

GetHuman3120533 started working on this issue
Jun 20th, 2019 6:32pm
GetHuman3120533 confirmed the issue is fixed. Hooray!
Jun 24th, 2019 12:29am