I ordered an item yesterday morning *(order *: **********). Barely ** minutes later, I...
GetHuman-marcmcke's customer service issue with Wayfair from March 2019
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The issue in GetHuman-marcmcke's own words
I ordered an item yesterday morning *(order *: **********). Barely ** minutes later, I called to cancel that order and replace that item with another (similar) item (order *: **********). Your agent assured me that everything was fine* that the first order would be easily cancelled since I had just placed it.*Today you're saying that this is not the case. That I'm being sent (and billed) BOTH items. *WTF???!*Unacceptable!!! Please clear this up at once.
GetHuman-marcmcke did not yet indicate what Wayfair should do to make this right.
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How GetHuman-marcmcke fixed the problem
I called Wayfair at the number I used yesterday to change my order. Resolution found, but it's far from ideal. I'm to be billed and shipped the item I don't want, then a return process begins. In all about ** days from now. Refunding at that time* until then, income to Wayfair. Multiply this kind of short term credit "gain" (bump) globally*exponentially, and I imagine the accounting department is high-fiveing itself. Goes to inflation .......not to mention customer annoyance.*According to order tracking, at this moment both items are still being prepared for shipment. In other words, not yet filled and still in their own warehouse. This verified over the phone.*Think of the energy and expense savings to us all if there were more responsible, better responsive procedures governing how business is being done here. Maybe this instance just came down to poor inter-department communication rather than something built into the Wayfair operational system. Either way* unable to stop an order ** minutes after placement when a full day later the item hasn't yet left your warehouse is..... . Hardly good public relations.
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