Before I submit a very negative review I want to let you know why I was so disappointed...

GetHuman-jehrbar's customer service issue with Wayfair from March 2019

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The issue in GetHuman-jehrbar's own words
Before I submit a very negative review I want to let you know why I was so disappointed in my purchase. I bought the Schaeffer Tv Stand by Trule Teen. It was very difficult to assemble and the holes were not drilled deep enough for the screws. I broke * hexnuts screws and had to drill and add my own screws so unit would be stable. I took pictures of the stripped hexnuts that broke off while trying to attach them with the allen wrench.*I read the reviews before i purchased and they were fairly good. I wish i would have looked at the negative ones because their problems with assembly were identical to mine.*I assembled the unit but am not sure it will remain stable.*I am really disappointed in the poor craftsmanship of the tv stand. I would be very reluctant to continue to make purchases from wayfair after this experience.
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Wayfair

Customer service issue
Reported by GetHuman-jehrbar
Mar 11th, 2019 - 5 mons ago
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Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account
Timeline
GetHuman-jehrbar started working on this issue
Mar 11th 11:15pm