Hi, I have just received my Jacob Armchairs and they are the wrong colour. I wanted the...

GetHuman-utterson's customer service issue with Wayfair from February 2019

1 view
 | 
3223 similar
 | 
0 following
Help with my Wayfair issue
First: share to improve GetHuman-utterson's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-utterson's next move: call Wayfair.
The best way to get your problem resolved is to tap the button below to start calling Wayfair. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-utterson may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
The issue in GetHuman-utterson's own words
Hi, I have just received my Jacob Armchairs and they are the wrong colour. I wanted the beige leather and when I check on-line this colour is showing out of stock. The colour of the chairs just does not work in my living room. When I ordered them on-line I did notice a swatch which showed the colour I wanted so I ordered them thinking that is what I would get. Is there a way to have them replaced with the correct colour.
GetHuman-utterson did not yet indicate what Wayfair should do to make this right.
I have an issue with Wayfair too
How GetHuman-utterson fixed the problem
We are waiting for GetHuman-utterson to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Wayfair's attention and get better help faster. Tap below to get started.
Having Wayfair issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-utterson fixes it.
This email address isn't valid

Wayfair

Customer service issue
Reported by GetHuman-utterson
Feb 27th, 2019 - 3 mons ago
I have an issue with Wayfair too
Not resolved
Seen by 1 customer so far
Similar issue to 3223 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-utterson started working on this issue
Feb 27th 5:17pm