I purchased a bed (Pulliam Upholstered Panel Bed) for my mother and when it arrived the...

GetHuman1894153's customer service issue with Wayfair from January 2019

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The issue in GetHuman1894153's own words
I purchased a bed (Pulliam Upholstered Panel Bed) for my mother and when it arrived the box was taped together as if it had been opened before. I hoped it was just an extra precaution for shipping, but when we pulled out the pieces to put the bed together, we noticed that a piece on the backboard was broken.*I’d like to send photos to determine if this is a necessary part that provides stability, in which case the part needs to be replaced, or whether the bed will be stable without it, in which case a partial refund would be adequate. *Can you please provide me with an email to submit the photos for your review?*Thank you.*The purchase will be noted under my mother’s email: *****@***.com but I’d like you to email me directly at *****@***.com as I am the one who purchased it and would like to sort this out for her.
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Wayfair

Customer service issue
Reported by GetHuman1894153
Jan 4th, 2019 - 4 mons ago
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GetHuman1894153 started working on this issue
Jan 4th 8:07am