I am extremely frustrated with wayfair. After being a good customer and purchasing man...

GetHuman1638569's customer service issue with Wayfair from November 2018

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The issue in GetHuman1638569's own words
I am extremely frustrated with wayfair. After being a good customer and purchasing many items from wayfair in the past I have always recommended wayfair to friends. Back in early September my husband and I purchased a beverage fridge. The whole process has been a nightmare. The fridge was several weeks late. Upon arrival the fridge was broken. I contacted wayfair’s service reps many times and had already been assigned a caseworker “Megan” from when I contacted previously regarding the late shipment. She was super difficult to get ahold with at times. However anytime I reached out to wayfair I was told I had to deal with Megan. Before ordering a replacement part for the fridge I had to video tape the sound it was making and send it in. From that they were sending a new control panel to have it fixed. After waiting yet again for the control panel, Megan said as soon as it arrived she would have someone sent out immediately to have it fixed. Flash forward to almost * months late I was contacted again by Megan saying she couldn’t find anyone to fix it and I could contact someone myself. I am beyond irritated. Now they are sending me out a new fridge and it won’t be here until after Christmas. This will a * month ordeal by the time I am finished. I will NEVER recommend wayfair after this experience I have had.
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Wayfair

Customer service issue
Reported by GetHuman1638569
Nov 27th, 2018 - 9 mons ago
I have an issue with Wayfair too
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Seen by 6 customers so far
Similar issue to 1650 others
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Timeline
GetHuman1638569 started working on this issue
Nov 27th, 2018 5:32pm