Sent email that I wanted to send rug back due to colors not correct per computer and ph...

GetHuman1500488's customer service issue with Wayfair from November 2018

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The issue in GetHuman1500488's own words
Sent email that I wanted to send rug back due to colors not correct per computer and phone screen. Received phone call that rug would be picked up on **-**-** between *pm and *pm. Did not locate return slip until **-*-**. UPS driver took it and said that he would take care of it but I have called UPS and they cannot help me. The phone call from Wayfair should have told me she had emailed me a return number. Do not know how to correct this but UPS took my rug and I printed return slip early this morning and it should have been taken to FEDEX. If someone does not tell the truth I have lost over $***.** and will not ever order from Wayfair or any of their sibling companies again. wayfair has always been perfect for me and now I am sick.

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Wayfair

Customer service issue
Reported by GetHuman1500488
Nov 5th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1274 others
0 customers following this

Timeline

GetHuman1500488 started working on this issue
Nov 5th, 2018 5:48pm