I placed an order for “Faux Fur throw pillows” set in PINK on October *rd. I received m...

GetHuman-kaylamvi's customer service issue with Wayfair from October 2018

Help with my Wayfair issue
The issue in GetHuman-kaylamvi's own words
I placed an order for “Faux Fur throw pillows” set in PINK on October *rd. I received my package today but it wasn’t what I ordered. I received PINK metallic throw pillows instead by the brand cosmoliving. Although on the box the shipping label says what I ordered, Faux Fur pillows. Is there any possible way I can ship these pillows back and receive my original order with no shipping fee? My name is Kayla Vilar. Thank you!
GetHuman-kaylamvi did not yet indicate what Wayfair should do to make this right.
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How GetHuman-kaylamvi fixed the problem
Once I called the customer service number and explained to them my issue, the man Kevin was very helpful. He told me I would soon get my correct order shipped to me with no charge.
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Customer service issue
Reported by GetHuman-kaylamvi
Oct 10th, 2018 - 3 mons ago
I have an issue with Wayfair too
GetHuman-kaylamvi shared how to fix
Seen by 4 customers so far
Similar issue to 968 others
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Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account
GetHuman-kaylamvi started working on this issue
Oct 10th, 2018 10:28pm
GetHuman-kaylamvi confirmed the issue is fixed. Hooray!
Oct 10th, 2018 10:36pm