Order number : ************I have ordered MANY things from a wayfair. This is the first...

GetHuman-cnoelste's customer service issue with Wayfair from May 2018

Help with my Wayfair issue
The issue in GetHuman-cnoelste's own words
Order number : ************I have ordered MANY things from a wayfair. This is the first issue I have ever had (so this is not a disgruntled customer complaint please believe that, I know these things happen) but this has now turned into a two part issue. I ordered a sliding barn door hardware kit. When the first package arrived it arrived with just the metal rod to hang the wheels and mounting hardware to, but no wheels or mounting hardware. I spoke to Josh through customer service (who was fantastic!) and he got another shipment processed immediately. We got our replacement shipment last night free of charge to us. The problem is the new package came with only one wheel and another long rod. No mounting hardware. I would love a whole set but am scared I will just get bits and pieces each time (which I know doesn’t come directly from you guys) so I think my best option is to just return both packages (josh told us to hold onto the first until further notice). Is there someone who can call or email me about how I go about doing that and getting my refund back? Thank you so much.
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Customer service issue
Reported by GetHuman-cnoelste
May 15th, 2018 - 10 mons ago
I have an issue with Wayfair too
Not resolved
Seen by 11 customers so far
Similar issue to 315 others
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Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account
GetHuman-cnoelste started working on this issue
May 15th, 2018 11:46am
GetHuman-cnoelste indicated the issue is not fixed yet.
May 16th, 2018 2:34pm