When I switched vendors from Comcast to Wave, the transition was relatively seamless...

GetHuman4544809's customer service issue with Wave Broadband from March 2020

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The issue in GetHuman4544809's own words
When I switched vendors from Comcast to Wave, the transition was relatively seamless. I used the same SSID and password and most all my devices moved to the new router w*o a hitch. Except one: My printer. I can't seem to get the printer to recognize or fine the router. (I'm not thinking a ping is necessary since all my other devices find it fine). Router and printer are about * feet from each other in the same room. *The first time I tried to network through computer it saw the SSID name in it's memory but couldn't connect, saying "FAIL" because of 'Filtering' . Message was that MAC address filtering may be enabled, which can prevent connection. *However , the next time I tried it, my SSID name did not pop up at the device, so I entered it manually. This time the analysis simply shows Network Name not recognized, asking me to confirm router is 'on' (is on), check HP Printer network name (SSID) matches router's SSID name exactly (it does), and run printer's setup wizard again (have * plus times. **There was no problem for years, even when Comcast recently upgraded my old router (using same SSID*password). **I even added the Host name and Mac address of printer into router manually-- but that hasn't helped at all. **Unless you have a better idea, I might disconnect my printer software all together and start over again. It just doesn't make any sense that I've been able to connect with all kinds of devices to this router, but not the HP printer.**Chris Wall

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Wave Broadband

Customer service issue
Reported by GetHuman4544809
Mar 28th, 2020 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 44 others
0 customers following this

Timeline

GetHuman4544809 started working on this issue
Mar 28th, 2020 10:55pm
GetHuman4544809 indicated the issue is not fixed yet.
Mar 29th, 2020 4:40am
GetHuman4544809 indicated the issue is not fixed yet.
Mar 29th, 2020 4:41am
GetHuman4544809 indicated the issue is not fixed yet.
Mar 29th, 2020 9:32pm

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