Wednesday is our regular garbage pick up. Today was not our regular driver. We have had...

GetHuman1316781's customer service issue with Waste Management from October 2018

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Wednesday is our regular garbage pick up. Today was not our regular driver. We have had a lot of rain the last couple of weeks our regular driver has not had a problem picking up the dumpster. Today the driver said it was to muddy. We have * horses and it is imperative that the dumpster be emptied today the driver also lied and said someone would pick it up in a couple of days. After talking to customer service I was told it wouldn't be till next Wednesday. This is unacceptable. We pay over $*** a month and have been a client for over ** years. We have also lived on a dirt road for over * years the road is black topped now and it amazing me that during those years we have never had a problem with the mud. I requested a dumpster to be delivered in the morning and that someone in management call me back today. No response. I was very upset and at this point going to cancel our service as your customer service to a client of over ** years is unacceptable. The driver seems new and you believe him.
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Waste Management

Customer service issue
Reported by GetHuman1316781
Oct 11th, 2018 - a mon ago
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GetHuman1316781 started working on this issue
Oct 11th 2:23am
GetHuman1316781 confirmed the issue is fixed. Hooray!
Oct 12th 1:38pm
GetHuman1316781 confirmed the issue is fixed. Hooray!
Oct 12th 1:39pm