email address has been changed but still cannot access content - need to reset password but cannot

GetHuman5830470's Complaint issue with Washington Post from March 2021

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The issue in GetHuman5830470's own words
I renewed my subscription using visa card on ** Feb. *I cannot access content. *My email has changed as I have retired - previous email was *****@***.com. * my new email: *****@***.com *I need to reset my password and need the email changed to do that. **I have tried to contact Wash Post subscriptions numerous times with no response online. I live in Hong Kong so the *** number is no use to me and found no *** number to ring. *Please help.
I live in Hong Kong so your online robot phone does not provide my area or country code and will not contact me.

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Washington Post

Complaint issue
Reported by GetHuman5830470
Mar 11th, 2021 - 5 months ago
Not resolved
Seen by 17 customers so far
Similar issue to 625 others
0 customers following this

Timeline

GetHuman5830470 started working on this issue
Mar 11th 7:34am
GetHuman5830470 indicated the issue is not fixed yet.
Mar 11th 12:11pm
GetHuman5830470 indicated the issue is not fixed yet.
Mar 11th 12:13pm