My recent experience at Carribean beach resort Reservation * ************ was not a mag...

GetHuman-cobyasse's customer service issue with Walt Disney World from February 2019

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The issue in GetHuman-cobyasse's own words
My recent experience at Carribean beach resort Reservation * ************ was not a magical experience. I have stayed at Disney resorts * times in the last * years’ and was more than satisfied with the experience but this last visit really left a bad taste in my mouth and almost felt the resort should have not even been open. It started with our luggage did not get to our room until *:**am in the morning making our first day miserable without bathing suits and light clothing. Secondly the construction happening was a little extreme compared to what the website explained. We had excavators in the wide open along with down trees and septic systems torn apart. Thirdly, the main pool with water slides was shut down * out of the five days we stayed there which was very disappointing for my daughter. Lastly the food selection for quick was very limited compared to any other resort that we stayed even compared to some of the moderate resorts. I am not the type of person to complain but felt you should know about this so other people that stay at Disney do not have this type of experience. We paid over $****.** for this resort and felt it was not with the money spent. Might rethink our next trip to Disney.

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Walt Disney World

Customer service issue
Reported by GetHuman-cobyasse
Feb 28th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 250 others
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GetHuman-cobyasse started working on this issue
Feb 28th, 2019 2:16am