Use my product care plan to remove a virus from an infected PC purchased via Walmart?

GetHuman-jbburrel's customer service issue with Walmart Product Care Plan from April 2018

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Use my product care plan to remove a virus from an infected PC purchased via Walmart?
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Walmart Product Care Plan

technical ***istance for computers
Customer service issue
Reported by GetHuman-jbburrel
Apr 17th, 2018 - 3 mons ago
I have an issue with Walmart Product Care Plan too
Not resolved
Seen by 4 customers so far
Similar issue to 270 others
0 customers following this
Items needed
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Timeline
GetHuman-jbburrel started working on this issue
Apr 17th 11:24pm
GetHuman-jbburrel indicated the issue is not fixed yet.
Apr 18th 4:01pm
GetHuman-jbburrel indicated the issue is not fixed yet.
Apr 18th 4:02pm