In May of **** I purchased a kids guitar (third party seller is Best Choice Products...

GetHuman1002005's customer service issue with Walmart (Canada) from August 2018

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In May of **** I purchased a kids guitar (third party seller is Best Choice Products). I didn’t open it until the last day of June as it was an end of school gift for my son. We hooked it up, batteries in the amp but no sound came out. Blue amp light was on but no sound. I then contacted Best Choice Products on June **, **** to tell them that the kids guitar I purchased was defective and I wanted to return it. I was advised that I needed the Walmart order number, which I didn’t have at the time. I then contacted Walmart and they were able to provide me with the order number, which I then emailed to Best Choice Products. I was told that I would be emailed a postage paid return label when I provided the order number. To date I have not received the return label. I have continued to contact the third party seller and Walmart on a regular basis, but this issue is still not resolved. I want to return the guitar as it doesn’t work. **Walmart order * ***********BP***********Tracking * **** **** *****Item code * SKY****Processing date: ***********Shipped to Milton Walmart on Steele’s Avenue*Issue: blue amp light is on but no sound comes out. Something is defective. **I don’t know what else to do. Best Choice has stopped responding to my emails. They have the worst “customer service” I’ve ever dealt with. Walmart should drop them as a seller. I am a loyal walmart customer and I have been for many years. I’ve made lots of purchases at your stores and online. I have never had an issue returning items to walmart, but a this third party seller is very frustrating to deal with. Please I need your help to return the defective item and get my full refund. **Thank you. *Fiona Dobson****-***-****
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Walmart (Canada)

Customer service issue
Reported by GetHuman1002005
Aug 16th, 2018 - a yr ago
I have an issue with Walmart (Canada) too
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GetHuman1002005 started working on this issue
Aug 16th, 2018 10:36pm
GetHuman1002005 indicated the issue is not fixed yet.
Aug 17th, 2018 11:49pm