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The issue in GetHuman-ctse's own words
I didn't intend t make this public, but your customer service agent at the Walmart Super Centre on Fanshawe Park Road and Hyde Park in London, Ontario suggested I should file a complaint instead of solving a simple issue on the spot.**This evening, I was checking out my groceries with a few cans of beer and lined up at the "beer line" cashier. After waiting for my turn at the checkout, the young man rang in all my groceries and apologized for not able to ring in my several cans of Coors Light because he was not certified. He said he had asked to be stationed at a non-beer line, but "they still put me there". He paged for support and we waited for more than five minutes and no help had come. The clerk was very polite. **My wife felt guilty of holding up the line and took the beer to the end of another "beer line". The cashier there knew we had been waiting at the other line but no special treatment was given to my wife at the end of the queue. It was late near closing time and I just told my wife who to forget about the beer and we left.**On exiting, I walked past the customer service counter and advised them about the fact that we have been waiting for a long time for a beer purchase at the cashier and did not get any help.**The agent's response was she "did not get a call" on her system. No help was offered to remedy the problem. As an IT person, I felt offended when employees put the blame on the system on anything that doesn't work. I also asked was it against provincial liquor law to put a clerk at the been check out line if he was not certified. Her response was as long as he didn't ring in any, that's not against the law.**Whether it is legal or not is not the issue here. It is a bit of customer service training that seems to be lacking. Instead of offering to ring the beer sales in at the counter, she suggested that I should fill up a complaint form. The young men at the check out and the other cashier also seemed to be very fearful of walking up to the supervisor and asked for help.**I took a couple of pictures of the event. The customer service agent refused to have her picture taken and I respect her privacy, but I have her full name based on the Walmart badge she was wearing. She was hiding behind a banner with her palm held computer device still in hand.**Walmart. Please learn something from this. Don't treat a customer complaint as trouble. Work on a solution. And don't make junior employees feel fearful of asking for help especially when a customer is waiting. And please don't blame IT and computers, they are there to make work easier.
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