I am a customer for Walgreens on **th Ave, Wausau WI. I have been with them since Shopk...

GetHuman5300832's Complaint issue with Walgreens from September 2020

Help with my Walgreens issue
First: share to improve GetHuman5300832's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5300832 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5300832's own words
I am a customer for Walgreens on **th Ave, Wausau WI. I have been with them since Shopko ended and have had great service until the last say * months. My Name is Diane Borchardt, DOB *******. Today is again another issue. Since we have been a new customer at Walgreens, Wausau our scripts have been set up to auto refill. About *-* months ago that seems to have dropped off. For the *nd time in a week I have called to find out why my script is not filled and I get told that it wasn't set for refill yet. So the drug today is Olmesartan Medoxomil ** mg. So I have * pill for tommorow. This is my High Blood Pressure fill. First The gal tells me it can't be filled till the **th. So what am I supposed to do for * days. I ask her why? Well because that is the date it is set to renew. Well I won't have enough. I ask her if that date can't be move back * days so I can have it filled on time for when I need it. She says she doesn't know how to do that, has me hold and comes back on and says I will just have to keep calling in to get it filled earlier because the fill date can't be changed. This has happended twice this month. There is something that has changed with your system or the staff. If we can't resolve this you will loose * customers. Between i and my husband we take ** prescriptions a month. Thank goodness our insurance covers all but $*.** per script. If you want to loose us let it be and don't reply. I want an answer and don't want to have to keep calling in each script.

GetHuman5300832 did not yet indicate what Walgreens should do to make this right.

How GetHuman5300832 fixed the problem

We are waiting for GetHuman5300832 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Walgreens's attention and get better help faster. Tap below to get started.
Having Walgreens issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Complaint issue
Reported by GetHuman5300832
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 498 others
0 customers following this


GetHuman5300832 started working on this issue
Sep 25th, 2020 6:09pm