I ordered a Mattress for my Daughter from Walmart.com. ** minutes after I ordered, i ca...

GetHuman5199417's Return an Order issue with WalMart from August 2020

Help with my WalMart issue
The issue in GetHuman5199417's own words
I ordered a Mattress for my Daughter from Walmart.com. ** minutes after I ordered, i canceled it because Walmart won't deliver to the apartment on the second floor and they don't take away your old mattress. * week later i get a email telling me that the mattress will ship soon and they will contact me when it ships. This time i called to get it cancelled and find out why it wasn't cancelled. They person i talked to found the order and canceled it. The mattress was delivered today and left on the lower floor and my daughter was not contacted by the driver. I want the mattress picked up by Walmart and i want my refund. My daughter has no way of taking the mattress backed to a local store. She is disabled and doesn't drive. I live in Arizona and she lives in Washington State. Please fix this....

GetHuman5199417 did not yet indicate what WalMart should do to make this right.

How GetHuman5199417 fixed the problem
Your robot phone system didn’t work. When I was told to press * to talk to someone about my issue a voice would ask me again to press * and that happed * times so I hung up. Found a number to call Walmart help and got thru right away.
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WalMart

Return an Order issue
Reported by GetHuman5199417
Aug 26th, 2020 - 2 months ago
Fixed
GetHuman5199417 shared how to fix
Seen by 13 customers so far
Similar issue to 3957 others
0 customers following this
Items needed
Your order number
Your Billing Address
Email address on the account (if applicable)
Order number
Billing address

Timeline

GetHuman5199417 started working on this issue
Aug 26th 1:35am
GetHuman5199417 indicated the issue is not fixed yet.
Aug 26th 9:12am
GetHuman5199417 indicated the issue is not fixed yet.
Aug 26th 3:50pm
GetHuman5199417 indicated the issue is not fixed yet.
Aug 26th 4:00pm
GetHuman5199417 indicated the issue is not fixed yet.
Aug 26th 4:08pm
GetHuman5199417 confirmed the issue is fixed. Hooray!
Aug 26th 9:21pm