I placed an order that I was supposed to receive on may **th. After not receiving the p...

I placed an order that I was supposed to receive on may **th. After not receiving the package I called customer service on may **th asking for more specific information about my delivery. There I was told that I have to call the *rd party company directly and wait **hrs for a response. Only then could I ask to receive a refund.... This is both unconscionable and deceptive. I ordered from the Wal-Mart website based on the reputable transactions and reputation of the company and I am disappointed and personally offended that I would be left on hold for more than an hour by your customer service representatives and to be ignored by their supervisor when I asked to speak with them....*I'm extremely unhappy, and I want a full refund for my time being wasted.... Not to mention that by taking money from my bank account for items never received, you've essentially stolen from me....*I thought that your company was better than a group of petty thieves, but apparently I was wrong.... I want my funds returned NOW, so that I can shop at a company that actually wants to do business honestly and follow legal protocol.... This is the most ridiculous thing I've dealt with in years, and I would like you to correct the problem. And I'd like an apology for the lies about delivery dates and the waste of my time....