WalMart Customer Service Issues

Archive 13

The following are issues that customers reported to GetHuman about WalMart customer service, archive #13. It includes a selection of 20 issue(s) reported April 23, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I mistakenly purchased the wrong black Canon ink for my printer. When attempting to return it to the store, they refused to accept the order despite a 42-mile trip. My computer is frozen, and I need assistance in obtaining a label to send back this ink to Walmart for a refund. Please respond promptly. I have already returned one ink cartridge successfully but am struggling with the second due to technical issues at the store. Your urgent help is greatly appreciated. My email is fountiana @ gmail.com. Thank you, Theresa C.
Reported by GetHuman4706445 on Thursday, April 23, 2020 10:09 PM
I typically purchase around $[redacted] to $[redacted] worth of vitamins monthly from Walmart. Although I rarely encounter issues, my recent order was marked as delivered, yet I did not receive it nor did anyone else on my property. I would appreciate assistance in locating my products. This is the first time I experienced a delay where payment was taken from my card weeks after ordering. I would appreciate help with this card matter and locating my order. My name is Stephen S., and you can reach me at [redacted]. I reside at [redacted] Live Oak #[redacted], Dallas, Texas [redacted]. A simple knock on the door upon delivery would prevent potential losses, as items left outside might get taken. I value Walmart's reliability and appreciate any assistance provided. Thank you.
Reported by GetHuman4713579 on Saturday, April 25, 2020 1:45 AM
I made a purchase from Walmart online for batteries on 3/31/20 with order #[redacted][redacted]. The product, sold and shipped by FadProduct, was expected by 4/10. Tracking showed it was at the USPS facility in Hemet at 6:17 pm on 4/3, arrived at the Hemet Post Office at 3:53 am on 4/3, and was out for delivery at 7:10 am on 4/4. On 4/5 at 1:10 am, it was waiting for a delivery scan. I attempted to contact FadProduct via email and phone, but was unable to reach anyone, with no response from the email and a recorded message on the phone. It has now been 26 days since the last update on my package on 4/26, and I have not received any further information. If this cannot be resolved, I will have to cancel my order and purchase the batteries elsewhere. Please respond by email.
Reported by GetHuman4719436 on Sunday, April 26, 2020 4:31 PM
On Thursday, April 23, [redacted], I placed an online order for same-day store pick-up and received confirmation number [redacted]-[redacted]. Despite the website showing the item in stock, I later received an email saying it actually wasn't available. I tried to cancel the order but was informed it was already processing. My Visa Debit card was charged, and the new pick-up date was scheduled for after 6 pm on Monday, April 27, which didn't work for me. As a solution, I ordered the Roku Ultra [redacted] RW for home delivery and received it on Friday, April 24, [redacted]. I am seeking assistance in canceling my original order and receiving a refund promptly through a phone call as advised by store manager, Myles. I hope to avoid the inconvenience of having to pick up the Roku in-store on Tuesday, April 28, only to immediately return it for a refund. Your help in resolving this today would be greatly appreciated. Thank you.
Reported by GetHuman4720143 on Sunday, April 26, 2020 8:42 PM
On Thursday, April 23, [redacted], I placed an online order for same-day in-store pick-up, Order number [redacted]-[redacted]. The website indicated the item was in stock. Unfortunately, I received an email stating that it was not available. Despite attempting to cancel, I was informed it might have already begun processing, and my Visa Debit card had been charged. The revised pick-up date was after 6 pm on Monday, April 27, which was inconvenient for me. Consequently, I reordered the Roku Ultra [redacted] RW for home delivery and received it promptly on Friday, April 24, [redacted]. I am seeking assistance in canceling the initial order and refunding the charge promptly via this phone call. A store manager named Myles assured me this could be resolved today over the phone. Avoiding the need to return to the Walmart store on Tuesday, April 28, to pick up the Roku and return it immediately for a refund would greatly benefit me given my age of 73. I kindly request your help in facilitating this process today. Thank you.
Reported by GetHuman4720143 on Sunday, April 26, 2020 9:43 PM
I recently ordered a battery charger from Walmart.com in December [redacted], and unfortunately, the packaging arrived severely damaged. I only opened it recently on April 22, [redacted], but found that the charger doesn't work, likely due to the rough handling during shipping. I tried to return it at the store, but was informed that since it was from a third-party seller, I need to handle the return process myself. Could you please guide me on how I can return the charger and get a replacement of the same kind? I appreciate your help with this issue and look forward to your prompt response. Thank you. Sincerely, Mark B. G. Phone: [redacted]
Reported by GetHuman-mbgottle on Monday, April 27, 2020 6:04 PM
I need assistance with a recent furniture order issue. We bought a dresser from Walmart.com, but sadly, it arrived damaged. After contacting Walmart and receiving a return label, I discovered I couldn't lift the fully assembled dresser to return it. I called again, and they arranged with Estes to collect the dresser, promising a follow-up call within three business days to schedule the pickup. Despite waiting on hold for three hours with Walmart, no call came. When I reached out to Estes at 1-[redacted] with order # [redacted][redacted], they had no record of my details or the order. I'm currently on hold for 35 minutes seeking a resolution. The order was placed by Nicole Utely and delivered to [redacted] Briarwood Drive Mooresville, NC [redacted]. Your help would be greatly appreciated.
Reported by GetHuman4738109 on Wednesday, April 29, 2020 4:16 PM
I experienced difficulties placing an online order with an incorrect pickup location in California. Upon contacting Walmart.com, a representative stated they were unable to modify the location and proceeded to cancel the original order with number [redacted]40. Subsequently, I received an email confirming the cancellation of my second order, number [redacted]66. Following this, Jeannie from customer service assured me she was addressing the situation and working on a price adjustment. Initially, a representative offered to deduct $[redacted].15 from the $[redacted].00 price due to the address mistake. However, Gerald from customer service now suggests placing a new order. I am uncertain whether to proceed with this online now or if Walmart will handle it. This online shopping experience has been a frustrating ordeal. I kindly request that this issue be resolved promptly. Thank you, Marsha H.
Reported by GetHuman-mamandta on Thursday, April 30, 2020 10:24 PM
I followed all the steps correctly to place an order on Walmart, where the last 4 digits of my credit card matched. After completing everything, a red message popped up saying "Congratulations. You qualify for free delivery." Unfortunately, there was no prompt to submit the order. I tried calling the main office at 1-[redacted], waiting for 3 hours as the recording counted down. It seems there might be an issue with the queue. I am frustrated and asking for assistance. I am staying up until midnight and hope for a helpful call at [redacted]. I urge for improvements to avoid this situation in the future. Thank you, Shirley A. Rausch.
Reported by GetHuman4748413 on Friday, May 1, 2020 1:39 AM
On May 1, [redacted], I bought iTunes gift cards at Walmart. Unfortunately, one of the cards was not activated properly even though I was charged. After several attempts to resolve the issue, I returned to the store on May 4, [redacted]. Initially directed to the money center, I was then sent to customer service, which led to confusion. The store manager got involved to correct the activation error but ended up charging me a second time instead. Despite my attempts to rectify the situation, I faced challenges with the service at both customer service and the money center. It was frustrating as it seemed like the employees were not handling the situation professionally. I hope this matter gets resolved promptly as I have been charged twice for a total of $[redacted] on my debit card due to the ordeal.
Reported by GetHuman-suusmsr on Thursday, May 7, 2020 7:27 PM
I purchased a Straight Talk Samsung A20 phone and a $45 e-delivery activation card bundle from Walmart's website. I picked up the phone at the Redding, California store on Dana Street, but I haven't received the $45 activation card. I've been trying to get help through chat and customer service to receive the activation card, but it has been challenging. I've had the phone for almost five days with no service or activation due to not receiving the e-delivery card.
Reported by GetHuman-radiantm on Friday, May 8, 2020 3:51 AM
My order has been mishandled from the start! One of the items I ordered is set to be delivered to Texas instead of my address in Fort Wayne, IN. I am frustrated with the issues I've experienced with this order and expect a quick response and prompt correction. Order number: [redacted]. I will not pay for someone else to receive my order or any part of it. I have already contacted Walmart twice about this. I need this resolved right away with no excuses. I have faced consistent problems when ordering from Walmart. There are discrepancies in online prices, items not being restocked for over 6 months, and this is unacceptable. I believe I deserve a $50 gift card for the troubles I've encountered with ordering from Walmart.
Reported by GetHuman-grudzill on Friday, May 8, 2020 3:51 PM
I placed an order for a watch and a TV on Friday, 5/1, expecting it to be delivered by Thursday, 5/7 through FedEx. I made sure to include my apartment number in the address. The watch arrived on Wednesday but couldn't be delivered because FedEx didn't have the apartment number. After trying to reach out through text and phone calls without success, I contacted FedEx. They informed me that without the apartment number, they couldn't deliver the watch and assured me it would come with the TV on Friday. Unfortunately, nothing arrived. After contacting FedEx again, they explained that because the watch was mistakenly marked as delivered, they couldn't update the address but could add the apartment number for the TV delivery. I was advised to contact Walmart, leading to a frustrating experience of being on hold for over 2 hours with no resolution. I am disappointed in this experience and urgently need to speak with someone to resolve this issue.
Reported by GetHuman4795716 on Saturday, May 9, 2020 2:28 AM
My order #[redacted]-[redacted] was expected to arrive on Friday, the 8th, but it did not show up. Upon tracking the package with USPS, I noticed that the address does not include my Apartment #22, even though I provided it in my original Walmart online order. I paid an additional $11 for expedited delivery by today. I have decided that I no longer want the package and will refuse it if it eventually arrives. Therefore, please cancel the charge on my credit card for $25.15 for the Samsung S4 battery replacement. Thank you.
Reported by GetHuman4795815 on Saturday, May 9, 2020 3:21 AM
I received a pair of shorts today from Walmart that are too small. The store doesn't do refunds on clothing items, so I need a shipping label to return them. I'm still waiting for the label by email. My email is [redacted] Order #[redacted]-[redacted] Product: Uccdo Uccdo Summer Women High Waist Denim Jeans Shorts Hotpants Beach Sold by EVER BESTSALES LLC Price: $19.99 Please send me the shipping label via email so I can return these shorts. Thank you, Thelma Smith
Reported by GetHuman4509917 on Saturday, May 9, 2020 3:58 AM
Regarding Order #: [redacted]-[redacted] Customer Name: D. Subramaniam Customer Email: [redacted] Customer Phone #: [redacted] I purchased an executive chair from Walmart on 10/17/[redacted]. The chair, identified as 'Essentials by OFM ESS-[redacted] Plush High-Back Microfiber Office Chair, Tan,' has started to slope and become hazardous within three weeks of use. Despite having a 3-year warranty and purchasing assembly service, the manufacturer is unidentifiable, and I am experiencing difficulty with the warranty process through 'Square...' who directed me to the manufacturer. This situation is frustrating and potentially dangerous, as the chair feels like it is collapsing when sat on. Please advise on next steps. Thank you.
Reported by GetHuman-dsmaniam on Saturday, May 9, 2020 8:44 AM
I have been receiving products I did not order, like when I ordered 4 small bags of Chips and got all Family sized bags instead. They seem to scale up every item for me, giving me larger quantities than I wanted. This practice forces me to pay more, which is concerning. It's important for me to address this matter. Kindly reach out to me at [redacted] by phone rather than email. Thank you.
Reported by GetHuman4799143 on Saturday, May 9, 2020 11:13 PM
I recently had an issue with a company named "HEAVY METAL ROCK CLUB. COM". I tried to purchase a $10 t-shirt on their website, but I ended up being charged $37.96 unexpectedly. After reaching out to their customer service and managers to cancel the order, they refused. They claimed I had agreed to the additional charges too quickly during checkout. I disputed all three transactions with my card company and explained the situation. The company then offered a $10 credit towards my purchase, bringing the total to $27.96. I am willing to accept this resolution. I would like to know how to stop the disputes, unblock my card, receive the $10 refund, and complete the order. My name is Johnny Sanders, the card ends in [redacted], and the last four digits of my social security number are [redacted]. Thank you for your assistance.
Reported by GetHuman4809051 on Tuesday, May 12, 2020 5:33 AM
I have made several complaints about poor customer service at my local Walmart store. I spoke to different managers and CSMs multiple times, but unfortunately, I did not receive a satisfactory solution or apology. One manager in particular did not even make eye contact with me and seemed disinterested while I was expressing my concerns. Despite being polite, I felt ignored and mistreated. The behavior of some employees has caused me emotional and physical stress, especially considering I am disabled. It's disheartening as Walmart has been my favorite store for many years. The lack of empathy and professionalism from the staff has led me to avoid the store due to anxiety. I will discuss these issues further with the corporate representative to address the poor treatment and lack of accountability.
Reported by GetHuman4814463 on Wednesday, May 13, 2020 1:06 AM
I bought elastic from Walmart.com from a company named Kawell. I got confirmation emails from Walmart and PayPal, followed by an email with my order and tracking numbers from Walmart. However, now there is no record of my order, and I can't track it through USPS even after signing up for alerts. I haven't received my elastic, and I am seeking an immediate refund.
Reported by GetHuman-lablovrs on Wednesday, May 13, 2020 3:50 PM

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