Order pickup at Lebanon store.*************. A mixup I am confined to my home. A neighb...

GetHuman4529494's customer service issue with WalMart from March 2020

Help with my WalMart issue
The issue in GetHuman4529494's own words
Order pickup at Lebanon store.*************. A mixup I am confined to my home. A neighbor pickup my groceries. I did something wrong I ordered bananas I unchecked them and For a friend brought me some. The point is I tried to order ** lbs sugar. I got **lbs. and Splenda how did I order Splenda? I do not like it. I need that money back for I am on a fixed income. They told me at pick up to get in touch with the *** number. Please help me get this straightened out. You cannot send someone to get the sugar and Splenda please

GetHuman4529494 did not yet indicate what WalMart should do to make this right.

How GetHuman4529494 fixed the problem
I called pickup at the Walmart I got ** lbs of sugar I did not need. She told me she did not know what to do I looked all over web pages. I finally called the stores information desk. I the phone rang * minutes, Do not know the dept. than finally answered She told me **** Walmart. Now the *** number I was on hold for ** minutes. Asked if could call me back I pushed the button, yes, one minute later customer service picked up I explained what happened she told me she would give me a refund of ** cents. I said what’s the ** cents for she told me check my email. I did expect *.** plus. I had to call again this lady fixed it gave me my refund. I spend all of three hours trying to get this straightened out.
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WalMart

Customer service issue
Reported by GetHuman4529494
Mar 26th, 2020 - a year ago
Fixed
GetHuman4529494 shared how to fix
Seen by 12 customers so far
Similar issue to 2029 others
0 customers following this
Items needed
Your order number
Your Billing Address
Email address on the account (if applicable)
Order number
Billing address

Timeline

GetHuman4529494 started working on this issue
Mar 26th, 2020 12:31pm
GetHuman4529494 confirmed the issue is fixed. Hooray!
Mar 26th, 2020 8:12pm
GetHuman4529494 confirmed the issue is fixed. Hooray!
Mar 26th, 2020 8:13pm

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