I received a package yesterday, which I was expecting. The package did not contain my...

GetHuman4380463's customer service issue with WalMart from February 2020

Help with my WalMart issue
The issue in GetHuman4380463's own words
I received a package yesterday, which I was expecting. The package did not contain my items that I ordered. The label did have my name & address. I have talked to * CSR. I was told to return the package I received by first CSR but I was have difficulty understanding her. I received an email showing I would return the package but it was showing the items that I had ordered as being returned. So I called back and talked to Ivy. She told me to keep the package I received the package I received because of the error that was made. I received another email showing I would be refunded for the items I ordered. I was sent a return label by first CSR. I told Ivy that but apparently FedEx wasn't notified because they came by to pick it up. I told them that I had been told to keep this package. Now I have concerns about the whole situation. Should something else be done? Thank you. Dianne Prescott

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WalMart

Customer service issue
Reported by GetHuman4380463
Feb 20th, 2020 - 8 months ago
Fixed
Seen by 8 customers so far
Similar issue to 2007 others
0 customers following this
Items needed
Your order number
Your Billing Address
Email address on the account (if applicable)
Order number
Billing address

Timeline

GetHuman4380463 started working on this issue
Feb 20th 7:19pm
GetHuman4380463 indicated the issue is not fixed yet.
Feb 21st 8:02am
GetHuman4380463 indicated the issue is not fixed yet.
Feb 21st 8:04am
GetHuman4380463 confirmed the issue is fixed. Hooray!
Feb 22nd 11:37pm

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