I received a package yesterday, which I was expecting. The package did not contain my...
GetHuman4380463's customer service issue with WalMart from February 2020
Help with my WalMart issue
The issue in GetHuman4380463's own words
I received a package yesterday, which I was expecting. The package did not contain my items that I ordered. The label did have my name & address. I have talked to * CSR. I was told to return the package I received by first CSR but I was have difficulty understanding her. I received an email showing I would return the package but it was showing the items that I had ordered as being returned. So I called back and talked to Ivy. She told me to keep the package I received the package I received because of the error that was made. I received another email showing I would be refunded for the items I ordered. I was sent a return label by first CSR. I told Ivy that but apparently FedEx wasn't notified because they came by to pick it up. I told them that I had been told to keep this package. Now I have concerns about the whole situation. Should something else be done? Thank you. Dianne Prescott
GetHuman4380463 did not yet indicate what WalMart should do to make this right.
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GetHuman4380463 confirmed the issue is fixed. Hooray!
Feb 22nd 11:37pm
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